Patient Pathway Coordinator
NHS Jobs London
COMMUNICATION SKILLS: Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner. Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/parents/carers.
Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned. Attend and contribute to departmental meetings, team briefs etc. Provide support for day to day queries from all patients/parents/carers/medical personnel/administrator staff.
Identify training and development needs and communicating effectively to take these forward where appropriate. To act as a contact point, liaising with patients, relatives, medical representatives, GPs/other hospitals, nursing staff, surgical team and support services OPERATIONAL SKILLS: Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
To follow local policy and effectively manage inpatient pathways and Liaise with clinicians as appropriate. To ensure accurate data input. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
Update on all enquiries regarding patients care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate. Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures. Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
Assist the management team in addressing any complaints within the agreed timescales which may have been received within the Evelina Childrens Surgery, Theatre and Anaesthetic directorate. Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
When required, assist in the co-ordination of training programmes for new administrative staff Working with the Team to analyse target breaches and report issues to management. Provide day-to-day supervision and oversight of duties for the departments administrators.
To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key staff are aware of organisational arrangements To record performance of additional capacity to meet demand/shortfall in elective capacity To liaise with consultants and other staff regarding annual leave and other absences, to ensure operating lists are appropriately booked and closed if necessary.
INFORMATION MANAGEMENT: Maintain effective information management systems, including databases and filing systems, ensuring both accessibility and confidentiality Responsible for adapting and maintaining information systems, comprising both paper-based and computerised documents ensuring accessibility and confidentiality of information.
Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned. Attend and contribute to departmental meetings, team briefs etc. Provide support for day to day queries from all patients/parents/carers/medical personnel/administrator staff.
Identify training and development needs and communicating effectively to take these forward where appropriate. To act as a contact point, liaising with patients, relatives, medical representatives, GPs/other hospitals, nursing staff, surgical team and support services OPERATIONAL SKILLS: Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
To follow local policy and effectively manage inpatient pathways and Liaise with clinicians as appropriate. To ensure accurate data input. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
Update on all enquiries regarding patients care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate. Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures. Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
Assist the management team in addressing any complaints within the agreed timescales which may have been received within the Evelina Childrens Surgery, Theatre and Anaesthetic directorate. Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
When required, assist in the co-ordination of training programmes for new administrative staff Working with the Team to analyse target breaches and report issues to management. Provide day-to-day supervision and oversight of duties for the departments administrators.
To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key staff are aware of organisational arrangements To record performance of additional capacity to meet demand/shortfall in elective capacity To liaise with consultants and other staff regarding annual leave and other absences, to ensure operating lists are appropriately booked and closed if necessary.
INFORMATION MANAGEMENT: Maintain effective information management systems, including databases and filing systems, ensuring both accessibility and confidentiality Responsible for adapting and maintaining information systems, comprising both paper-based and computerised documents ensuring accessibility and confidentiality of information.
To include the use of databases. Undertake data entry where necessary Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
Guys and St Thomas NHS Foundation TrustLondon
for our Children enabling patients to be treated without being admitted.
The Paediatric Surgical department have a fantastic opportunity and are delighted to offer a permanent Patient Pathway Co-ordinator post within the Central admissions team...
North Middlesex University Hospital NHS TrustLondon
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Patient Pathway Coordinator ( Apprentice) within Orthopaedic Secretaries to give a high level of staff focused customer service.
Apprenticeships are designed to give...
NHS JobsLondon
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For documents please view the attachment JD.