Operations Manager
Operations Manager
Gloucester Robinswood Hotel, Signature Collection By Best Western
The Opportunity
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.
Responsibilities:
- Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
- Managing and developing department heads and staff to ensure efficient and effective operations
- Maximizing revenue streams and controlling costs to meet financial goals
- Ensuring compliance with legal requirements and regulations
- Developing and implementing strategies to improve guest experience and satisfaction
- Handling guest complaints and ensuring prompt resolution
- Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
- Participating in the development and implementation of hotel policies and procedures
- Developing and implementing crisis management plans and protocols
- Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- Proven experience as a hotel operations manager or in a similar role
- Strong leadership and management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
- Strong financial management skills with the ability to maximize revenue and control costs
- Strong knowledge of hotel operations and industry trends
- Strong problem-solving skills and ability to make decisions in a fast-paced environment
- Ability to work flexible hours including nights, weekends, and holidays
- Bachelor's degree in hospitality management or a related field preferred
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
Hotel
5 minutes from the M5 and a short taxi journey from Gloucester train station you will find the Gloucester Hotel, part of the Signature Collection By Best Western. An equal distance from junctions 11A and 12 of the M5, if you’re travelling north or south, we’re only a 5-7-minute drive from the motorway.
The hotel has 95 bedrooms including 6 family rooms, meeting rooms for up to 180 delegates. A Civil Ceremony licence and versatile wedding suite for up to 200 guests. Health club with squash court and beauty treatment area and a swimming pool and children’s pool.
Plus, the hotel is within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre with one of the UK’s longest ski slopes. And you find miles and miles of cycling routes and beautiful walks in the nearby Cotswolds and Forest of Dean.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.Join our dynamic team and be a part of shaping the future of the UK hospitality industry.