Medical Secretary

Job overview

To provide a comprehensive medical secretarial service to Chestnut unit, Specialist nurses or other clinical staff in an efficient and timely manner.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

1. Prioritise own workload including the typing of clinics, discharge summaries and medical reports.
2. Ensure effective communication with all members of the multi-disciplinary team.
3. Sort and deal with all correspondence, keeping a satisfactory record and filing system
4. Have a sound knowledge of RTT codes and PTL management
5. Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines.
6. Check letters using Solevntum
7. To obtain hospital casenotes from both within the Trust and external agencies when required by the Consultant and/or team.
8. To ensure that the casenotes are traced accurately using PiMS at all times and retuned to Health Records in a timely manner. To raise hospital casenotes as necessary, ensuring that accurate and full details are entered onto PiMS in line with the Trust’s APN for health records
9. Required to cover for other colleagues during annual leave/sickness or peak workloads.
10. Arrange patient admissions as directed by the Consultant/team, taking into account clinical priority ensuring that any relevant investigations or pre-assessment appointments are booked.

Working for our organisation

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

• Ensure that appropriate clinic follow up is actioned as appropriate, i.e. out patient appointments, investigations, add patients to waiting list, re-admissions and referrals to other Consultants/departments.
• Cover reception when required
• Ensure timely despatch of clinical letters to GP’s.
• Obtain results ensuring that Consultant /or Medical team see them and action in a timely manner.
• Inform GP’s of patient results via letter dictated by Consultant.
• Ensure that all results, reports and letters are accurately filed in medical notes.
• General Admin, including adding referrals to IPM
• Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence.
• Exposure to distressing/emotional circumstances i.e. typing letters of a distressing nature, dealing with distressed, anxious and angry patients and relatives in person or by telephone.
• Requirement to exert physical effort when dealing with quantities of notes and x-rays and when retrieving notes from outpatients after Consultant clinics each week and filing them in the office to await typing.
• Requirement to work at a VDU screen for at least 75% of the working day.

Person specification

KNOWLEDGE & EXPERIENCE

• Previous demonstrable experience as a secretary.
• Demonstrate ability to use all main software packages (including word and excel)

• PTL Management
• Proven RTT Knowledge
• Proven Knowledge of the cancer pathway
• Demonstrate use of hospital software iPMS.

QUALIFICATIONS

• NVQ level 3 in either business administration or related subject or equivalent demonstrable experience
• Audio typing.
• good communication skills
• OCR level II or equivalent audio typing experience.

• OCR level 3

APTITUDE & ABILITIES

• Excellent organisational skills.
• Ability to communicate at all levels.
• Excellent telephone manner.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details

University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.