[ref. n72903218] Urology Cancer Support Worker - Torquay

Job overview

The Urology Cancer Team Support Worker will be based within the Urology Cancer Nursing Team establishment.

This role will provide support to the team of specialist nurses and also to the patients accessing this service. The post is both patient facing and non patient facing administration , the majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers.

It will also entail organizing and assisting the clinical nursing team to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner.

This post aims to improve efficiencies within the pathways of care for patients diagnosed with Urological Cancers.

• To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
• Provide information and support for people with non-complex care needs.
• To engage with the community services as appropriate
• Recording patient information on the Trusts Systems
• Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems.
• Contribute to maintaining and organising the day to day running of the Urological Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.

Working for our organisation

Why Work With Us

• Unfortunately, this post is not eligible for sponsorship.

• Detailed job description and responsibilities
• Communication and working relationships
• Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings
• Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity
• Ability to deal with complex and difficult situations and handle difficult

• Demonstrate an awareness of limits of practice and seek appropriate support

• Actively engage with the key voluntary sector and community stakeholder
• Provide sensitive support and guidance to individuals who contact the department
• Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams
• Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required
• Assist in the triage of incoming phone calls and drop ins. This will include consideration of caller’s information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support
• Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy
• Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings

Key relationships will be with:

o Lodge volunteers

Person specification

Qualifications

• Diploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate

• Courses/further study attended to demonstrate evidence of personal development

Knowledge

• Direct patient care. Experience of working in clinics and/or outpatient or inpatient setting
• Knowledge and/or experience of working directly with people with cancer
• Experience of dealing with routine and complex problems and escalation
• Administrative and organisational experience
• Ability to support and communicate virtually

• Proficient in the use of hospital computerised patient systems
• Evidence of using Microsoft Teams by way of supporting patients
• Knowledge and/or experience of the Holistic Needs Assessment
• Business and Admin

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
• Please read the job description and tailor your application to reflect the role
• Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
• It is your responsibility to assist us in the timely receipt of appropriate references

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.