Senior Risk Manager Trusted Order and Remediation Experiences

apartmentAmazon placeLondon descriptionPermanent calendar_month21/10/2024

Senior Risk Manager, Trusted Order and Remediation Experiences Amazons Seller Performance Indicator (SPI) is one of our most important mechanisms to ensure customers receive perfect order experiences when shopping from Amazons 2.3 million sellers and their billions of product offerings.

Our team ingests implicit and explicit inputs across product, fulfillment, and service quality, applying a scientific approach to form a holistic understanding of seller performance.

We then apply this understanding across various key backend algorithms and front

end components in the customer shopping journey and seller performance improvement experience.

This Risk Manager has global ownership over the risks associated with how we collect, moderate, and vend these signals.
Because of the impact of the existing program and the significant opportunities to extend further

this is an exciting opportunity for a Senior Risk Manager to enter the team, reinvent our risk governance frameworks, and help the team scale responsibly!

Key job responsibilities Develop a solid understanding of our model, all of its applications across stores, and our ever-expanding roadmapMaintain an up-to-date knowledge of legal and regulatory landscapes as it pertains to these applications to ensure the team is able to scale responsiblyDevelop and implement innovative, high-standards solutions to govern our signal ingestion, moderation, and vending processesProvide data-driven and actionable insights to senior stakeholders to influence roadmaps and align on solutionsEmbrace the use of data analytics to drive solutions, track improvements and reduce costs to serveDevelop key metrics and performance indicators to track progress against business objectives and measure resultsManage several projects simultaneously with precision and accuracyPlan and conduct periodic business reviews with leadership teamCollaborate across cross-functional teams

legal, operations, business, finance, data, and tech teams to continuously improve the program About the team The Trusted Order and Remediation Experiences (TORX) team works to ensure that Customers can buy with confidence on Amazon.

We develop and implement innovative products, programs, and tools to ensure customers have perfect order experiences on Amazon while ensuring our sellers are empowered to succeed.

BASIC QUALIFICATIONS 6+ years of compliance, audit or risk management experienceKnowledge of Microsoft Office products and applications at an advanced levelBachelors degree or equivalentDemonstrated track record of written and verbal communications skills for senior internal and external audiences PREFERRED QUALIFICATIONS Project Management Professional (PMP) or equivalent certificationExperience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalentMasters degree or equivalentExperience working on legal, regulatory, or compliance related initiativesExperience working with geographically distributed teams within a complex international organizationPosted: October 3, 2024Posted: August 29, 2024Posted: October 15, 2024Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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