Client Services Representative

Reporting to the Director, Client Services, this position is responsible for providing exceptional client service while collaborating with team members in all departments to ensure a seamless client experience. This role requires a proactive mindset with strong attention to detail and excellent interpersonal communication skills.

• Provide world class customer service by promptly handling and resolving client queries
• Thoroughly and accurately enter client data into the platform while ensuring existing accounts are kept up to date
• Research industry developments and update the database accordingly
• Troubleshoot various client related issues
• Work proactively to anticipate and address client needs.
• Collaborate with team members in all departments to ensure a seamless client experience.
• Other projects and duties as assigned
• ADA Essential Functions

• Exceptional attention to detail
• Excellent written communication skills
• Effective problem-solving abilities
• Strong work ethic, both independently and collaboratively
• Positive attitude with a proactive approach to tasks
• Adaptability and eagerness to learn new skills
• Data entry experience
• High school diploma or equivalent
• 0-1 years of experience in a similar position/environment