[ref. o7619616] Edinburgh - Customer Services Advisor (6 month contract)
The successful candidate will also maintain the day to day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
You will also assist in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquires, antisocial behaviour, Repairs reporting and invoice administration and general day to day business enquiries, where possible offering a first time resolution service to meet our key performance indicators.
The successful applicant should have experience of working in a frontline customer Contact Centre and demonstrate high level of communication and interpersonal skills.
A Basic Disclosure Scotland Scheme check is required for this post.
Please visit to our website to download the job description for full details on the role.
To apply for this job, please visit https://www.cairnha.com/vacancies. Should you require any assistance please phone our head office on 0800 990 3405 or email recruitment@cairnha.com. Please note that we do not accept CV’s.
Closing date for receipt of completed applications is Wednesday 12th February 2025 at 12noon.
Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.
A registered Scottish Charity SC(NO):016647We are looking for experienced individuals to fill and exciting role within our Customer Service Team