Customer Service/Sales Agent
Salary - £22,300
Location - Glasgow City Centre/Home Based
Hours - Monday to Friday (9.00-1700)
PLEASE NOTE WE ARE ONLY SHORTLISTING CANDIDATES WHO CAN COMMUTE TO GLASGOW CITY CENTRE.
The training for this role will be based in Glasgow City Centre for 3-6 weeks.
Key responsibilities include:
- Managing existing and new relationships with customers to ensure client satisfaction and promote repeat business.
- Upselling products when discussing options with clients, maximising sales opportunities.
- Efficiently managing incoming enquiries via a centralised mailbox, providing prompt and accurate responses.
- Issuing quotations to customers, ensuring accuracy and adherence to company guidelines.
- Liaising with clients regarding lead times, updates, and order status.
- Tracking sales leads and enquiries, ensuring accurate and updated records.
- Handling inbound calls from customers, answering queries, tracking orders, and arranging parts/returns.
- Liaising with suppliers to ensure orders are processed within agreed timescales, maintaining effective communication throughout.
To be successful in this role, you should possess the following skills and qualifications:
- Confident and professional telephone manner with excellent communication skills.
- Comfortable in a fast-paced sales environment, with the ability to meet targets and deadlines.
- Customer-focused attitude, always striving to provide the highest level of service.
- Genuine drive and a desire to achieve exceptional results for clients.
- A minimum of 12 months continuous experience in Sales/Customer Service Administration.
- Excellent MS Office skills, including proficiency in Excel.
If you are interested in this opportunity, please contact us on 0141 226 4041 to discuss your experience and learn more about our client. We look forward to hearing from you soon.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.