Service Manager for Acute Paediatrics
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society.We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
To support the General Manager with the Paediatric services within the acute Trust including medical staff management, Macgregor Ward, PAU, SCBU and to support A&E.
The Service Manager will be responsible for the operational delivery of pathways within the paediatric service. This includes liaising with The Lead Nurse for Paediatrics, Site office and Matron regarding nurse management.
Main duties of the job
The post holder will support the divisional General Managers in the operational management of the service across the Family Health Division to include paediatrics, obstetrics and gynaecology, community children’s nursing and children’s therapies.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.In addition our staff survey results have placed us 4^th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Division management team, including General Manager, Associate Medical Director and Matrons.
Associate Director of Operations Family Health Division Services.
Clinical Service Leads for Division and the service multi-professional teams., ward managers.
Risk and Complaints Managers.
Medical secretaries, ward clerks and other administrative support teams within the service / Division.
Patient Access Team.
Admissions team Outpatient appointment centre.
Information department.
Divisional Human Resources Manager, medical staffing managers and divisional recruitment team.
Divisional Finance Analyst, Divisional Accountant and department staff.
Clinical coding department.
Values
The post-holder is expected to promote South Warwickshire NHS Trust’s vision: To provide high quality, clinically and cost effective local healthcare services that meet the needs of our patients and the population that we serve
The post-holder is expected to work in a way that observes the Code of Conduct for NHS Managers as well as following the Trust’s world class care standards of behaviour.
Performance Management
Support the infrastructure which measures performance within the services (including RTT reports, waiting lists, outpatient new to follow up ratios and follow ups over threshold, diagnostic treatment status). Ensure data validation is completed to achieve required national and local RTT targets and milestones.
Work across the division to ensure that the emergency access standards are consistently met for all patients.
Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the General Manager and others to avoid future occurrences.
Work with the General Managers to monitor activity levels including outpatients, diagnostics and inpatients across allocated specialities. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.
Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement.
Participate in monitoring and maintaining compliance with relevant CQC standards.
Communication
Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.
Provides highly complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets.
Staff Management
To manage designated groups of staff within the specialities as required.
Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department as required.
Ensure appraisals are carried out for all staff and targets are achieved.
Work with the General Managers to manage absence across the specialties.
Participate in the management of leave requests affecting direct clinical care sessions.
Ensure optimal use of staffing resources and review workforce requirements as required.
Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate.
Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff.
Ensure that all staff are working to maintain a healthy and safe working environment.
Participate in disciplinary investigations within the service.
Support medical staff colleagues on recruitment of temporary and permanent medical staff.
Operational Management
To be responsible for the day to day management of delegated areas of responsibilities.
To consider reports from the information team, ensuring problems are identified and action taken to improve performance.
To manage the daily flow of patients through specialities ensuring local/ national targets are achieved eg inpatient diagnostics within 24hrs.
Financial Budgetary Management
To manage delegated budgets effectively and within the resource constraints agreed during budget setting.
Support the use of service line reporting to support and inform financial management.
Support the service teams to ensure that sustainable and recurrent CIP plans are in place and delivered.
Quality/Governance Corporate and Clinical, Patient Feedback
Participate in monitoring and maintaining compliance with relevant CQC standards.
Contribute to the achievement of CQUINs relevant to the division.
Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints.
Advise on changes to Procedures following patient complaints, which may impact on other areas.
Promote the corporate and clinical governance frameworks within the division.
Represent the General Manager
To represent the General Manager as required.
Person specification
Qualifications
Essential criteria- Degree level or equivalent qualification/equivalent level of experience.
- Evidence of continuing personal development
- Recognised management qualification
Experience
Essential criteria- Experience in an operational/patient care management post within an NHS acute setting
- Evidence of successful operational leadership and effective involvement in change management
- Staff management and leading a team
- Budget management – including monitoring expenditure and identifying savings
- Operational management experience
- Able to support and deliver Cost Improvement programmes
- Supports and encourages budget holders to understand and make efficient and effective use of financial resources
- Experience of developing business cases
Skills
Essential criteria- Understanding of national NHS policy and targets
- Good interpersonal, oral and written skills including chairing meetings and report writing
- Numerate with excellent analytical skills/ability
- Excellent problem solving skills
- Advanced IT skills with Microsoft office
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/priorities
Personal Qualities
Essential criteria- Well organised and practical approach to work
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
- Displays a strong motivation and commitment to success
- Pays attention to detail
- Ability to work under pressure in a dynamic environment
- Flexible
- Ability to work on own
- Positive and motivated
IMPORTANT INFORMATION
Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.