Facilities Helpdesk Assistant

A leading global Law Firm with stunning city offices is seeking to hire a Facilities Helpdesk Assistant to join their Operations team in London. The successful candidate will report into the Associate Director of Facilities Services and will be responsible for front of house, meeting rooms, facilities, and office services, and will provide efficient, client focused and professional services to partners, staff and clients.

• Salary to £40,000 per annum plus excellent benefits
• Working hours – 8am-5pm and 10am-7pm (alternate shifts)
• Stunning offices & excellent location

Facilities Helpdesk Assistant Responsibilities:

• Monitor and respond to Facility Helpdesk e-mails or telephone queries in professional, timely and appropriate manner, logging all requests into ServiceNow software
• Communicate effectively with other departments i.e. catering, IT, AV, etc. and with maintenance teams and end user to ensure they are aware of their request status and close each request on completion
• Arrange contractor access to the building, obtain required information and communicate appropriately
• Support the Facilities Supervisor as and when required regarding vendor management and soft services support
• Assist with departmental administration i.e. proactively note, record and action issues as they arise connected with facilities operations and invoice processing
• Manage conference space bookings in EMS to ensure maximum meeting room utilization and check that all the required information, including services, has been provided to ensure all client requirements are met

Facilities Helpdesk Assistant Key Skills & Requirements:

• Experience using online room booking systems (EMS)
• Service management applications experience (ServiceNow)
• Ability to handle multiple priorities, meet deadlines and work well under pressure as well as ability to work as part of the support services network
• Ability to communicate and work effectively with clients and all levels of employees
• Maintain flexibility with work assignments and schedule whilst ability to maintain confidentiality
• Exceptional customer service orientation and excellent telephone etiquette