Senior Content Designer
About us
The Department for Business and Trade (DBT) is at the forefront of the new government’s drive for economic growth. It is a ministerial department that supports businesses to comply, invest, expand, and export – creating jobs and trade opportunities around the country.We have a presence across the UK and in embassies around the world. About 8,000 people work here.
About the role
Content design is one of the government’s user-centred design professions that create and improve services so that the department can achieve the outcomes it seeks.
DBT’s content designers help businesses use our digital products by making complex language on GOV.UK and great.gov.uk easier to understand. They also design the department’s intranet so that people working here can support businesses efficiently.
We make sure content meets users’ needs, is up to date, and complies with the latest accessibility standards.
We use research insights to inform designs and evaluate how well the content is performing. We use this evidence to innovate, improve and provide a better service for our users.
In this role, you will be responsible for creating, iterating, and managing written content for our online platforms – GOV.UK, great.gov.uk and the intranet. The role does not include graphic design or creating content for social media, marketing campaigns or email marketing.
The role will be based in either London, Cardiff, Darlington, Edinburgh, Birmingham, Belfast or Salford and will require travel to other DBT offices at least once a quarter. This may be for training or team-building purposes.
We’re looking for a Senior Content Designer who can work within ambitious and aspirational multi-disciplinary agile teams.
You will be expected to:
- create, iterate, publish and manage the life cycle of high-quality, user-centred content – so that it meets user needs and departmental aims
- make complex language and processes easily understandable
- use research and insights to inform designs, and analytics and feedback to evaluate and improve content
- build relationships with policy stakeholders to understand their goals and work with them to improve user journeys, content quality and performance
- manage multiple content projects within a portfolio and adapt to changing priorities and deadlines
- provide feedback and mentor others to make sure they’re delivering quality work
- work on the development and implementation of content strategies
- review and improve processes and work with content publishing systems