[ref. e66315222] Clinical Support Worker/Clinical Support Worker - Higher Level - NHS

Job overview

An exciting opportunity has arisen within Children's Outpatients, a busy department at The James Cook University Hospital to employ a Clinical Support Worker (CSW). The role is to support the MDT in providing direct patient care to children and young people.

Post holders will be appointed at band 2 or band 3 depending upon qualifications.

Band 2 requirements – willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)

Care certificate

Level 3 vocational qualification

or

Short courses and completion of

competency workbook equivalent

to Level 3 in a range of patient and

clinical care duties

and/or

Equivalent knowledge and

experience in a range of clinical

• Theoretical knowledge
• Experience of a range of

• clinical observations
• knowledge of relevant

legislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications

Main duties of the job

We care for children and young people from birth until 18 years who require care as an outpatient. We facilitate clinics from numerous specialities where a family centred approach to care is essential.

We provide assistance to the whole of the Multi Disciplinary Team to aid the efficient running of the service.

The role involves chaperoning patients during medical consultations, collecting and preparing case notes, undertaking health development measurements (weight, height, BP, ECG), collecting specimens, performing and assisting with venepuncture, monitoring stock levels, preparation and maintenance of clinic rooms and areas, general admin duties such as answering telephone call, emails and making appointments.

Individuals will become proficient with IT systems such as InTouch, ECAMIS and Evolve.

We are a team committed to delivering and maintaining high quality patient care and are looking to attract a Health Care Assistant who shares our goal. In return we will support ongoing professional development and provide regular training opportunities.

Experience in health care is preferred, with experience working with children and young people desirable. Applicants must demonstrate a high standard of communication and professionalism, be enthusiastic, well motivated and share a commitment to team working.

This vacancy will close when we receive sufficient completed applications.

Working for our organisation

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person specification

Experience (Band 3)

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalation of changes or findings.

Knowledge and Skills (Band 2/3)

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Timekeeping, planning and prioritisation skills
• Insight into behaviours and skills of a carer and the need for effective teamwork

Qualifications & Training (Band 3)

• Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net)
• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experi-ence in a range of clinical care du-ties equivalent to Level 3.
• Theoretical knowledge
• Experience of a range of care and related procedures
• clinical observations
• knowledge of relevant legislation
• Care certificate

Knowledge & Skills (Band 3)

• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Basic IT skills to use electronic patient records & other Trust systems

Disclosure and Barring Checks (DBS)

It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Equality, Diversity and Inclusion

All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.

As an inclusive employer, we are here to support you.

If you have any special requirements to help you with your application, email our team at [email protected]

Right to Work in the UK

Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.

We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - GOV.UK (www.gov.uk) and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - GOV.UK (www.gov.uk)

If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.

The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.

Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.

Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

IMPORTANT - Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.

This document provides detailed advice regarding the completion of your application form.

The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.

Personal references and references from colleagues are not acceptable.

Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.