Helpdesk Operative (Nights)
ABM UK London Full-time
JOB TITLE: Helpdesk Operative (Nights)
LOCATION: North Greenwich, London, SE10 0ES
REPORTING TO: Helpdesk Manager
ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more.
LOCATION: North Greenwich, London, SE10 0ES
REPORTING TO: Helpdesk Manager
PAY RATE: £15.50 PER HOUR
SHIFT PATTERN:- Thursday
- Friday 23:00
- 07:00 Saturday
- Sunday 19:00
- 07:00, 40 hours per week
OVERVIEW OF JOB DESCRIPTION
To provide high-quality, professional administrative support to our 24hr Helpdesk. To work alongside the Helpdesk Manager and team to maintain administrative systems, ensuring compliance with company procedures and meeting our clients’ and staff expectations.
Main Duties & Responsibilities:
Key responsibilities:
- Answer and make calls, to and from clients and internal staff
- Daily monitoring of a lone working system ensuring all staff meet their check-in deadlines
- Flexible to provide cover as and when needed
- Use of CAFM Systems to ensure tasks meet their SLA’s
- Produce daily reports on all outstanding tasks open
- Action emails in our shared 24hr inbox
- liaising with our Sub Contractors to ensure tasks are completed by due dates and meet their SLA
- Ensure helpdesk calls are answered and respond to general queries in a timely manner
- Provide administrative cover during absences and break periods
- Ensure customer satisfaction is high
- Communicate with Supervisors and Managers to get tasks completed
- Carry out Admin tasks as and when requested.
Person Specification:
Essential- Worked in a fast-paced team with the ability to remain calm under pressure
- Outstanding communication skills both internal and external
- The ability to effectively prioritize your workload and build relationships with key stakeholders. Excellent attention to detail
- A proactive/can do attitude to work
- The ability to work on own initiative and take full ownership of role The ability to follow process
- Be Punctual
- Flexible for covers
- IT Literate and able to use Microsoft office
- Use of CAFM Systems preferable but not essential (training provided)
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more.
In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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