IT Support Technician
Michael Page Manchester
About Our Client
Our client is one of the UK's largest Not For Profit organisations, employing over 2,000+ individuals across various locations nationwide. They have a significant presence in Manchester and are committed to delivering excellent customer support and providing high-quality services, with a strong focus on the development of the community.
Job Description
Key Responsibilities:
- Deliver top-tier operational and technical support for custom applications and systems, ensuring excellent customer service aligned with company values.
- Efficiently troubleshoot and resolve incidents and service requests in a fast-moving, ITIL-compliant environment.
- Ensure seamless service delivery across nationwide locations, offering support wherever needed.
- Serve as a subject matter expert and escalation point for complex technical challenges.
- Play a key role in fostering a DevOps culture, with a focus on collaboration, quick response times, and business value creation in daily operations.
- Consistently meet or surpass performance goals.
Technical Expertise:
- Support and enhance core technologies such as Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), ensuring systems are up-to-date and running efficiently.
- Provide telephony system support, including mobile devices (MDM) and VOIP (soft telephony).
- Apply foundational knowledge of Wi-Fi and networking concepts to assist in troubleshooting and resolving issues.
- Maintain comprehensive documentation practices.
The Successful Applicant
A successful IT Support Technician should have:
- Strong foundational knowledge of ITIL principles.
- Hands-on technical expertise with the ability to address and resolve complex issues.
- Excellent communication and interpersonal skills, with a talent for persuading and influencing stakeholders.
- Experience Upholding service management standards to ensure the consistent delivery of high-quality IT services.
- Knowledge of the technical stack: Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), MDM and VOIP
- A competitive salary with a range of £28,000 to £35,000 per annum.
- Generous holiday leave policy.
- Opportunities for professional development and growth.
- This is an Onsite role.
- An inclusive and supportive company culture.
This is a fantastic opportunity for an IT Support Technician to grow their career within a reputable Not For Profit organisation in Manchester. We encourage all eligible candidates to apply!
HalfordsBolton (Greater Manchester), 8 mi from Manchester
Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back...
Sytech ConsultantsStoke-on-Trent, 31 mi from Manchester
Join the vibrant team at SYTECH - we are looking for a Laboratory Support Technician!
SYTECH is a leading provider of digital forensic services, committed to delivering high-quality forensic analysis and expertise to our clients across various...
Stoke-on-Trent, 31 mi from Manchester
IT Support Technician – Stoke on Trent
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide 1 st line IT support to all end-users...