IT Support Technician

apartmentMichael Page placeManchester calendar_month 

About Our Client

Our client is one of the UK's largest Not For Profit organisations, employing over 2,000+ individuals across various locations nationwide. They have a significant presence in Manchester and are committed to delivering excellent customer support and providing high-quality services, with a strong focus on the development of the community.

Job Description

Key Responsibilities:

  • Deliver top-tier operational and technical support for custom applications and systems, ensuring excellent customer service aligned with company values.
  • Efficiently troubleshoot and resolve incidents and service requests in a fast-moving, ITIL-compliant environment.
  • Ensure seamless service delivery across nationwide locations, offering support wherever needed.
  • Serve as a subject matter expert and escalation point for complex technical challenges.
  • Play a key role in fostering a DevOps culture, with a focus on collaboration, quick response times, and business value creation in daily operations.
  • Consistently meet or surpass performance goals.

Technical Expertise:

  • Support and enhance core technologies such as Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), ensuring systems are up-to-date and running efficiently.
  • Provide telephony system support, including mobile devices (MDM) and VOIP (soft telephony).
  • Apply foundational knowledge of Wi-Fi and networking concepts to assist in troubleshooting and resolving issues.
  • Maintain comprehensive documentation practices.

The Successful Applicant

A successful IT Support Technician should have:

  • Strong foundational knowledge of ITIL principles.
  • Hands-on technical expertise with the ability to address and resolve complex issues.
  • Excellent communication and interpersonal skills, with a talent for persuading and influencing stakeholders.
  • Experience Upholding service management standards to ensure the consistent delivery of high-quality IT services.
  • Knowledge of the technical stack: Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), MDM and VOIP
What's on Offer
  • A competitive salary with a range of £28,000 to £35,000 per annum.
  • Generous holiday leave policy.
  • Opportunities for professional development and growth.
  • This is an Onsite role.
  • An inclusive and supportive company culture.

This is a fantastic opportunity for an IT Support Technician to grow their career within a reputable Not For Profit organisation in Manchester. We encourage all eligible candidates to apply!

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