999 Emergency Call Handler - Norfolk | East of England Ambulance Service Trust

apartmentEast of England Ambulance Service NHS Trust placeNorwich calendar_month19/09/2024

Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!

We are looking for Call Handlers at our Emergency Operations Centre inNorwich.

Please be aware, these roles will be contracted Monday - Friday Hours, 9-5 day time.

Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service.

The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required.

We need individuals who have a good standard of education to include 4 GCSEs at Grade C or above (including English Language), or equivalent qualifications or experience, and good computer literacy. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential.

Candidates will need to pass two online assessments and we will need to carry out enhanced background checks.

Answer operational calls that come into the EOC.
Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.

-Provide pre-arrival advice to callers where appropriate.

EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need.

Working for East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:

Pay enhancement for out of hours shift working
NHS Pension Scheme
Free On-site parking
Minimum of 27 days annual leave + 8 days bank holiday (increases with years of service)
Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services
Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST
NHS & Blue Discount eligibility

Please see the attached Job Description and Person Specification for a more detailed overview of the role and it's requirements.

This advert closes on Wednesday 2 Oct 2024

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