[ref. j61693501] View Jobs Description
Our DS Smith Fordham site is looking for a Customer Services Co-ordinator to assist in delivering our customer service strategy and manager customer accounts to achieve service excellence.
About the role
The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Fordham's goals and targets. The Customer Services Co-ordinator will be the primary internal point of contact for a defined customer base, working in an office environment with our friendly team and supporting both the internal and external teams to achieve business objectives and service goals.
You will be able to process new and repeat customer orders, customer invoicing, create purchase orders and coordinate artwork preparation in line with the service level agreements.You will have an understanding of how to analyse customer forecasts, forward plan stock replenishment and proactively reduce made to order stock within the warehouse.
About you
We are looking for someone who has proven experience of working in customer service, has excellent communication skills and who strives to provide the best service levels at all times
Minimum Requirements:
- Excellent communication skills (written & verbal)
- Proficient in the use of Microsoft Office
- Organised with meticulous attention to detail
- Competent at multi-tasking
- Able to work under pressure
- Previous experience in a fast paced customer service environment
Preferred Requirements:
- Exposure to a manufacturing environment
- Experience with using integrated business systems
- 33 days' holiday
- Pension scheme
- Employee Assistance Programme
- Life assurance
- Income protection
- Shares Scheme
- Cycle to Work
- Shopping Discounts
Pay: From £32,000.00 per year
Schedule:
- Monday to Friday
Experience:
- Customer Service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Application deadline: 25/10/2024