[ref. m78532524] Helpdesk Team Manager (NIGHTS)
Overview:
We are now seeking for a Team Manager (NIGHTS) to join us on a permanent basis at our Redditch site.
Shift Pattern - 4 on 4 off
About the Job:
You’ll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective.In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.
You’ll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.
To be successful you will have::
You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels.You’ll find it easy to adapt to change quickly and to the ever-changing priorities.
When you join us you will receive:
- Salary: £31,214 per annum
- Night Shift premium - £1.60/hr
- Up to 4% bonus scheme, subject to achievement of targets.
- Group personal pension scheme of matched contributions between 5% and 6%.
- 25 Days Annual Leave + Bank Holidays.
- Life Assurance
- Access to state-of-the-art training academy
- Funded Training Sponsorship Scheme
- Refer a Friend reward scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.