Medical Secretary | Mersey and West Lancashire Teaching Hospitals NHS Trust
There are a various number of position available, full time and part time positions available.
Due to the recent theatre expansion at Whiston Hospital, we are looking to expand the Medical Secretary team at Whiston and St Helens hospital sites.
The Community & Clinical Support Services Division at Whiston and St Helens Hospital sites are looking to appoint Medical Secretaries to provide a comprehensive service with the minimum of supervision within the Clinical Support Services division.We provide clinical typing across medical and surgical specialties.
The successful applicant will be able to organise their own workload, co-ordinate workload activities with other secretaries in the team and liaise directly with the Personal Medical Secretary. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.
Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable.Experience of using Microsoft Office software and the CareFlow system is an advantage, but training will be provided if necessary.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Your preference for number of working hours per week and site to be based on, will be discussed with you at interview.
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
KEY DUTIES- Toqualitycheckdocumentationcompletedinclinicaladministrationsupport.
- Auditreportsbi-monthlyagainstKPI’s(keyperformanceindicators).
- Mentor, train and supervise relevant staff as required by the Administration ServicesCo-ordinator.
- Complete any Tertiary Referrals to external Trusts and ensure these are completed onPAS system. Keep track of referrals to ensure patient is reviewed promptly. Checkthat follow up appointments are arranged in conjunction with Referral To Treat (RTT)patientpathway.
- Type dictation from audio transcription of clinical correspondence and documentation.Ensuring appropriate follow up arrangements /investigations are in place.Liaise withPersonalMedical Secretary ofspecialty accordingly.
- Dealappropriatelywithconcernsfrom staffinlinewithTrustpolicy.
- To answer the telephone promptly and politely, telephoning patients where appropriateusing tact,discretionand empathyin allsituations.
- Accurate use of patient information using the Patient Administration System (PAS),including registration screen tocheck patientdetailsare correct.
- Ensureefficientauditprocessesinplaceconcerningcorrespondencetoensurequalitylevelsmaintainedandrectify accordingly.
- PrintoffEISreportsfordischarges.
- Takingminutesofmeetingsandcirculatingtorelevantgroups.
- Obtain information requested by Administration Services Co-Ordinator.
- Recordsickness/absence, annual leave on ESR system.
- Carryoutappraisalsasappropriate.
- Organiseand orderstationaryitemsasappropriate.
- Ensureallmandatorytraining isuptodateandreportaccordingly.
- Beabletoworkaspartofateam,promoteeffectiveflowsinthedepartmenttocoverleaveto ensureofficeruns smoothly.
- Generalofficedutiesincludingdealingwithincomingandoutgoingmail,e-mail,fax,photocopying.Participateinhousekeepingoftheofficeenvironment.
- Attendappropriatetraining,meetingsandeducationsessionsattherequestof manager.
- Workwithmanagerstoreviewworkingpractices,waysofworkingandfindsolutionstoproblems.
- ToworkinaflexiblemannerinaccordancewiththeTrustPolicy.
- AnyotherdutiesrequiredbyLineManager
This advert closes on Sunday 29 Sep 2024