Temp Customer Service Representative
Michael Page Ellesmere Port
About Our Client
Our client is a well-established player in the industrial/manufacturing sector. They are a large organisation with a substantial workforce, dedicated to producing top-quality products while ensuring excellent customer service.
Job Description- Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
- Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.
- Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
- To ensure regular contact is maintained with the customer and to develop customer relationships further.
- Work daily within the ERP system and Salesforce recording and maintaining customer accounts
- Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
- Produce daily/weekly statistical analysis and reporting on KPI's.
The Successful Applicant
A successful Temp Customer Service Representative should have:
- Experience in a customer service/sales administration role, preferably in the industrial/manufacturing sector.
- Excellent communication and interpersonal skills.
- Strong organisational and multi-tasking abilities.
- Proficiency in MS Office and customer service software.
- A customer-oriented approach with a problem-solving attitude.
- Can commit to a 3/6 temp role
- Immediate start.
- Opportunity to work in a large, reputable organisation in the industrial/manufacturing sector.
- Gain valuable experience in customer service and administration.
- Possibility of going perm.
Ellesmere Port
customer trends.
What you'll need to succeed
Working in a growing team, the ideal candidate will have:
• An unwavering commitment to customer excellence
• Experience working as a sales administrator / customer representative or account manager...
Ellesmere Port
customer trends.
What you'll need to succeed
Working in a growing team, the ideal candidate will have:
• An unwavering commitment to customer excellence
• Experience working as a sales administrator / customer representative or account manager...
Birkenhead, 10 mi from Ellesmere Port
Service Representative, you will be the vital link between the organisation and its valued customers. You will provide efficient and friendly responses while ensuring that all enquiries and orders are handled with care.
Your role is pivotal in maintaining...