Engagement Officer (HEO) - Infected Blood Compensation Authority
In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), compensation will be paid to those infected and affected. This role is an opportunity to join a new Arms Length Body – the Infected Blood Compensation Authority (IBCA) – as we build a team of Communications and Engagement professionals to put the infected and affected community at the heart of our communications and support them to get the compensation they are entitled to.
The number one goal for this new organisation is to build and maintain trust with its users. Effective, open and transparent communications will play an important part in this.
The Communications and Engagement team sits at the heart of the IBCA to ensure we explain the new compensation scheme with clarity, simplicity and effectiveness.
You will support our engagement with the infected and affected communities through stakeholder management and targeted, bespoke and effective content.
We are creative, fast-working and encourage collaboration. With a big job to do you’ll be striving for innovation and excellence as we build the team together.
Job holders in this grade will carry out a range of activities across communications. This may involve being deployed across functional areas to support priority work.
Responsibilities- Support delivery of tailored and targeted stakeholder engagement, which meets the needs of stakeholders and users of our services.
- Manage the relationships with some of our key stakeholders.
- Feed back learnings from your engagement into the business to inform strategy and design.
- Draft, create and deliver clear content for a range of external audiences and channels.
- Identify opportunities to promote IBCA messages and support those we serve.
- Build and maintain strong relationships across the organisation and externally with appropriate stakeholders and OGD officials to enable accurate, appropriate and timely delivery of key messages.
- Ensure proper use of insight and evaluation across all activity to inform future work.
- Contribute to strategic plans, evaluation documents, reports and other IBCA communications materials and briefings.