AAU Receptionist (Band 2) - NHS
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come.We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people.
Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
To facilitate the delivery of high quality patient care on the Acute Assessment Unit by assisting the unit staff in carrying out various administrative and clerical duties.
If you have excellent computer skills, good communication and interpersonal skills with an ability to work under pressure and meet deadlines in this busy environment then we would like to hear from you.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Main duties of the job
Help patients, relatives and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner referring to the appropriate person where necessary.
Providing comprehensive Health Records, reception and administrative support service to patients and clinical staff within the Acute Assessment Unit. Liaising with all clinical staff, secretaries and other disciplines- Ensure that all data is handled within the principles of Data Protection Act & in compliance with the trusts Confidentiality Code of Practice.
- Adhering to trust and departmental standards and policies
- Inputting computer transactions to ensure correct admission/discharge/transfer of patients in an accurate and timely manner
- Obtaining case notes where necessary and checking all details are correct, amending details as necessary
- File (KMR1) admission form for current admission into case notes and removing previous KMR1
- File investigation results and all other documentation in patients case notes in accordance with Trust Policy (IMPORTANT: ALL RESULTS MUST BE SIGNED BY THE APPROPRIATE DOCTOR BEFORE BEING FILED)
- Where necessary book follow up appointments
- Ensure that the correct procedures are carried out on the admission/transfer/discharge or death of a patient
- Maintain appropriate administrative stock levels
- Update and maintain clinical databases
- Be familiar with the Complaints handling procedure and provide first line support for such situations.
Working for our organisation
The Acute Assessment Unit is the first point of entry for patients who are referred to hospital as emergencies by their GP or who require admission from the emergency department. The Acute Assessment Unit is a busy environment housing Ambulatory Care and Surgical Assessment.It is not normally a long-term stay area for patients and we expect to discharge or transfer patients within 24 to 48 hours.
To maintain the highest quality of care and treatment for all our patients the department is supported by a team of Administration Clerks/receptionists who provide a range of services to the team which includes various administrative and clerical duties.
Detailed job description and main responsibilities
Help patients, relatives and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner referring to the appropriate person where necessary.
Providing comprehensive Health Records, reception and administrative support service to patients and clinical staff within the Acute Assessment Unit. Liaising with all clinical staff, secretaries and other disciplines- Ensure that all data is handled within the principles of Data Protection Act & in compliance with the trusts Confidentiality Code of Practice.
- Adhering to trust and departmental standards and policies
- Inputting computer transactions to ensure correct admission/discharge/transfer of patients in an accurate and timely manner
- Obtaining case notes where necessary and checking all details are correct, amending details as necessary
- File (KMR1) admission form for current admission into case notes and removing previous KMR1
- File investigation results and all other documentation in patients case notes in accordance with Trust Policy (IMPORTANT: ALL RESULTS MUST BE SIGNED BY THE APPROPRIATE DOCTOR BEFORE BEING FILED)
- Where necessary book follow up appointments
- Ensure that the correct procedures are carried out on the admission/transfer/discharge or death of a patient
- Maintain appropriate administrative stock levels
- Update and maintain clinical databases
- Be familiar with the Complaints handling procedure and provide first line support for such situations.
Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service
Any other duties as directed by the AAU Admin Manager.
Deal with difficult and challenging patients and relatives in a calm and polite way. Escalate challenging behaviour appropriately.
Attend Trust and departmental training courses/lectures.
Attend performance reviews, in which training and development needs will be identified and planned.
May be required to provide cross cover for the Emergency Department Admin
Person specification
Qualifications
Essential criteria- Excellent Computer skills
- Knowledge of PAS (Patient Administration System), SystmOne or similar
Experience/Skills
Essential criteria- Experience of working under pressure and meeting deadlines
- Recent experience in dealing with the general public.
- Good communication and interpersonal skills
- Good organisational skills and ability to multitask.
- Be professional and have good telephone manner
- An ability to work in a busy environment with distractions
- Previous NHS experience eg Ward Clerk, Medical Secretary, Appointment Clerk An ability to work in a busy environment with distractions Previous experience of medical terminology
- Previous Reception work
- Experience in using office equipment, e.g., Computer, Scanner, Photocopier etc.
Disposition/Attitude
Essential criteria- Reliable and Flexible approach, ability to cover for colleagues during absence Team Worker
- Able to monitor own workload
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard or Basic £26.40) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £16 cost per year.