Business Analyst - Strategy, Performance & Business Change
What's involved with this role:
Title: Temporary Business Analyst - Strategy, Performance & Business ChangeJob Ref: Stoke on Trent 5255701
Pay Rate: £17.59 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 6 months
City: STOKE ON TRENT
Provide professional business analysis skills in support of business change and service transformation with particular focus on Corporate Efficiency and Productivity projects across the City Council.
Key Responsibilities:
Responsible for arranging, scoping and planning workshops with service areasTakes full responsibility in running service review workshops with appropriate stakeholders.
Delivery of multiple concurrent work streams across the business process change programme
Collaboration with appropriate stakeholders to identify and review service processes, carry out options appraisals and utilise business analysis tools to document.Responsible for identifying customer and user needs and journeys as they interact with services.
Responsible for identifying business process inefficiencies and identify innovative solutions to ensure that processes are as efficient as possible
Contribute and influence policy changes and decisions by proposing opportunities for service improvements and recommending preferred options.
Justify potential and preferred opportunities by analysing their risks and benefits in the short, medium and long term.
Analyse budget spend associated with business process problems and identify potential savings.
Forecast costs and savings of potential and recommended options identified during service reviews.
Qualifications:
Degree or equivalent Level 5 qualification or proven relevant experience of supporting business changeFormal business analysis/business process management training.
Knowledge:
Appreciation and understanding of SharePoint & CRM technologies
Experience:
Experience of supporting business change through the application of a range of business analysis techniques.Experience of business process analysis including use of process mapping and task analysis techniques and tools.
Experience of business process re-engineering and design including process testing and user acceptance testing
Skills & Abilities:
Good skills in, and experience of, the capture, analysis and documentation of requirements for business change solutions.Excellent written, verbal, communication and listening skills, for documenting both existing and future processes, specifications, wireframes and workflows including the ability to communicate complex issues to all audiences, with the ability to ask insightful questions as and when required
Excellent presentation skills to facilitate workshops and present review outputs
Excellent interpersonal skills for the development of good professional relationships with colleagues, partners and customers.Highly proficient IT skills using but not limited to MS O365 applications including SharePoint, Teams, Excel, Outlook, PowerPoint, Word and Visio
Ability to prioritise tasks and workload to ensure delivery of service reviews to planned timescales
Ability to innovate and use blue sky thinking to propose solutions to ensure processes are as efficient as possible
Ability to influence and challenge others, where appropriate, in order to facilitate business change, and to impact on organisational culture.Ability to analyse and interpret customer insight, financial and performance data and generate suitable maps, models and option scenarios
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to/or who can commute easily to the place of work. It will help your application if your CV states in broad terms where you reside - no need for a full address.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
ALD1
Job Ref: Stoke on Trent 5255701
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.