Medical Receptionist

To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice To deal with all general enquiries and explain surgery procedures Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system Monitoring and processing eConsult requests via the smart inbox software alongside the Triage clinician Receiving and recording requests for home visits, ensuring clinicians have the necessary paperwork To undertake various administrative actions such as scanning and uploading patient documentation as part of the workflow process, ensuring that correspondence such as reports and results are filed electronically in the correct patients record Undertake administration tasks as allocated on rota organised by the Lead Receptionists Opening up/locking up of practice premises and maintaining security Processing and distributing incoming and outgoing mail To take messages accurately and pass on information Filing and retrieving paperwork and medical records as necessary To monitor daily inboxes and process digital requests Being part of a team and cover leave and sickness when required To provide general administrative support such as filing, photocopying and scanning Inputting data and coding patients healthcare records as necessary Resolving low level IT issues and reporting complex IT problems to the relevant organisation To carry out any reasonable duties requested by the Doctors, Practice Manager, Administration Manager or Reception Manager