Patient Flow Co-ordinator

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We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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Job overview

An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota.

Various hours available.

With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic, fast-paced environment that receives high volumes of patient attendances.

We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients’ CAS Cards and medical records as well as back office administration duties.

You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role.

Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.

Main duties of the job

The ability to prioritize and pay attention to detail in a busy environment is also essential.

This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.

Main Duties Include:

• All face to face and telephone enquiries.
• Offer excellent customer service at all times.
• Help to ensure the smooth flow of patients throughout all areas of the department.
• Clear liaison and communication with clinical colleagues.
• Maintain patient administrative IT systems.

As a key team member you will help to ensure that the service is delivered successfully and in a timely manner, supporting the clinical team in meeting key performance measures and supporting service development.

Working for our organisation

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.

Person specification

Qualifications & Training

• Good Keyboard, word processing skills.
• Good general standard of literacy and numeracy.
• NVQ in Customer Care or equivalent relevant experience.

• European Computer Driving Licence.

Knowledge and Experience

• Experience of working within a team.
• Experience in NHS or customer service organisation.

• Knowledge of Patient Flow.
• Knowledge of Trust procedures including admissions.

Skills and Abilities

• Ability to work on your own initiative and with minimal supervision
• Ability to prioritise your own work when under pressure and multi task
• Excellent communication/interpersonal skills
• Ability to deal sensitively and appropriately with the client group.
• Good organisational skills
• Reliable
• Flexible approach to meet needs of the service
• Ability to work in a multi-disciplinary team
• Self-confident and approachable
• Willingness to learn new skills
• Able to work to rota requirements including Bank Holidays, nights and weekends

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.