Case Administrator

Job Description

We’re looking for a dedicated Case Administrator to support customers through key stages of their mortgage journey. This is a 6-month fixed-term contract, with the potential for extension.

In this role, you’ll be responsible for activating new mortgage applications, ensuring they meet required standards and regulations. You’ll also review mortgage offers for accuracy and collaborate with solicitors, lenders, and internal teams to keep everything running smoothly.

Working Hours: Mon – Fri 9.00 – 17.30

£23,000

Key roles and responsibilities to be a successful Case administrator include:

• Liaising with Solicitors to obtain updates on customers applications as well capture exchange and completion dates.
• Liaising with Mortgage Services Consultants to ensure that the correct documents are on HUB.
• Carry out all checks in line with Activation process, contacting relevant parties if further information is required.
• Check mortgage offers are accurate and match what the customer applied for.
• Ensure all relevant insurance systems are updated and accurate.

• Full training provided.
• Perks at Work – Discounts on products and services, inc gym discounts
• Group Discounts on Property Services, inc estate agency, mortgage, conveyancing and surveying services
• 25 days holiday entitlement in addition to Bank Holidays.
• Aviva Digicare – inc digital GP and annual health check
• Access to our Employee Assistance Programme - 24/7 support for you and your family
• Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health

Skills and experience required to be a successful Case administrator:

• Maintain a professional and friendly approach when interacting with both customers.
• Be adaptable and able to handle multiple tasks at once, effectively managing a busy workload.
• Work efficiently, reviewing and updating information to ensure accuracy.
• Have strong communication skills, both written and verbal.
• Be comfortable using computers and various digital tools.

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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