Quality Improvement Programme Manager - Chertsey

Main Duties and Responsibilities: ASPH Improvement Partnership Internal Operations Work with the internal project managers, local project teams and wider stakeholders on the processes, templates and methodologies to follow during the project lifecycle and help embed new ways of working Develop and facilitate project mobilisation workshops to launch new projects or programmes, advising on best practice when required Work at a strategic level to ensure that all projects within any programme meet targets set and that programme sponsors and project managers are aware of performance expectations Work with programme sponsors and project managers to develop project plans and set timescales, key milestones to be achieved and contingency plans for areas requiring further work Ensure that benefit realisation plans are developed within projects and to ensure these are captured and reported centrally Carry out a Quality, Safety Impact Assessment (QSIA) for all projects impacting care delivery Identify risks associated with projects and help project teams establish effective mitigation and contingency plans Advise and coach internal project managers on effective closure of projects and transition management to ensure any follow-on actions are accounted for and benefits are sustained Produce regular reports and summaries for boards on the overall status of the programme including the Trust Executive Board, Divisional Boards, Programme Board and the Trust Board, as appropriate Support the Head of Improvement Partnership in developing, supporting and building the team, undertaking line management, recruitment and training as required Programme and Project Management In conjunction with sponsors and key stakeholders, develop a coherent robust programme plan and business case which clearly states the case for change and identifies measurable benefits and costs Define the programme, (including outcomes, objectives, scope, deliverables, resources and approach) and obtain buy in to the approach from key stakeholders, both internal and external Design an appropriate and proportionate programme governance structure which will enable successful delivery including clarifying and documenting roles and responsibilities Determine programme resource requirements and negotiate the provision of resource with the sponsor and other senior managers Implement a time bound programme management approach, including the articulation of the strategy with fully developed implementation plan, ownership of the programme documentation including project definition document, project plans, risk and issues registers, benefits realisation documentation and other associated relevant documentation Support and coach senior managers, clinicians and project teams in articulating and utilising project management methodologies to implement change Deliver programmes to the agreed quality standards, to time and cost and in accordance with the Trusts project management framework and processes Manage the internal project managers and the project teams, including setting work stream plans, objectives and deliverables, monitoring progress and providing coaching and feedback to team members Manage the programme budget, as applicable, monitor expenditure and cost against the business case during the programme lifecycle Operate risk and issue management in accordance with the Trusts processes and overall risk management framework Track and monitor benefits during the programme lifecycle and at any change points, liaising with the Finance Department to ensure benefits maintain integrity Data Analysis Use data to drive improvement; identifying processes needing improvement and the effectiveness of changes made Able to create and interpret Run and SPC charts Facilitating and engaging with others in the development and assessment of performance data, patient experience, research and evidence as a platform for quality improvement Presenting improvement project reports, survey results etc.

to all levels of the organisation in an accessible and appropriate format Developing Quality Improvement Project Management Capability Mentor and coach colleagues in project management and quality improvement by sharing knowledge and best practice Provide constructive and specific feedback to internal project managers and project teams, coaching them to find resolution to issues Participate in knowledge sharing events, training and master classes helping to grow an improvement community that work collaboratively to learn from each other and share information.

Identify, propose and champion new and improved project management methods, tools and techniques in conjunction with the Improvement Partnership Personal and Professional Development Maintain relevant professional qualifications and best practices in quality improvement and programme management Build networks with senior clinicians, Divisional Directors, General Managers and Board members across the organisation to develop and share methods and approaches Keep abreast of changes within the NHS environment, understanding the impact of those changes on any programme delivery or improvement strategy Stakeholder Engagement and Communication Develop a strategic co-ordinated approach to stakeholder engagement and communication for programmes of work Build credibility and work closely with the Head of Improvement Partnership and programme sponsors, highlighting areas of strategic importance or risk Engage members of the Divisional senior management teams ensuring that there is enthusiasm and energy for an improvement approach, supporting with skills development and the provision of project management tools as required Work collaboratively with a wide range of internal and external departments, teams, clinical and nonclinical staff to maintain the reputation, credibility and function of the Improvement Partnership Team