Hepatitis C Administrative Assistant

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

We are looking for an enthusiastic, highly motivated, flexible and organised person to join the Hepatology team at the Bristol Royal Infirmary. If you enjoy working with a wide variety of people, enjoy new challenges and meet tight deadlines, we want to hear from you.

The post holder will require excellent communication skills, the ability to work under pressure and good organisational/interpersonal skills. They should also be able to independently manage their own workload.

This is a part time, band 3 post working 4 days per week. The role is split between 3 days of administrative support for the Hep C team and 1 day of administrative support for the new ED BBV Opt Out testing scheme. More details on this project can be found here.

Main duties of the job

To be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.

Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

To act as a point of contact for queries from clinical and non-clinical staff relating to the CQUIN

Liaise with clinical and non-clinical teams across the Trust via telephone and email

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

To organise weekly departmental CQUIN project meetings including compiling the agenda, taking minutes and maintaining the action log.

Working for our organisation

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• IT Skills or qualifications to ECDL/RSA standard

Knowledge and Experience

• Experience of interpreting and extracting information from paper and electronic records Including use of clinical information systems
• Experience of working with computer systems
• Experience of working as part of a team and on own initiative
• Experience of NHS working and working with Multidisciplinary teams

• Experience of dealing with the public

Aptitudes

• Respecting Everyone
• Embracing Change
• Recognising Success
• Working Together

Skills and Abilities

• Effective communication skills & influencing skills
• Able to empower others
• Computer literacy
• Organisational skills
• Knowledge of clinical services
• Ability to identify and implement service techniques
• Confident and approachable style
• Resilience and ability to deal with difficult situations
• Credible with staff at all levels

Aptitudes

• Methodical and reliable, with attention to detail and accuracy
• Self-motivated, enthusiastic and approachable
• Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
• Exhibits diplomacy and interpersonal skills with ability to interact with people of all levels and backgrounds

• Ability to gain influence and motivate people to achieve progress
• Professional in appearance and approach

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.