Implementation Manager - Core Clinical

Description

Purpose

As a key member of the System Cs Technical Consulting Area, the Implementation Team Lead is responsible for configuration of the System C product portfolio and for providing professional and detailed advice and guidance to customers on all aspects of the solution.

They will provide high quality leadership in the Implementation Services team. They will take the lead on effective product implementation of projects within their remit, embracing opportunities for learning, developing and implementing innovative practice.

Skills

• Project Management: Oversee a range of projects and manage team operations.
• Implementation Success: Ensure successful delivery of implementation elements in customer projects.
• Training Development: Help develop training courses and ensure adherence to corporate governance.
• Customer Relations: Build relationships with customers and resolve project delivery escalations.
• Expectation Management: Manage delivery expectations with partners and external organizations.
• Resource Allocation: Allocate resources and manage ad-hoc consultancy requests.
• Business Growth: Promote and maintain business growth.
• Team Development: Foster individual development within the team.
• Issue Resolution: Liaise with support, product, and development teams to resolve key issues.

• Methodology Improvement: Enhance implementation methodologies to align with best practices.
• Reporting: Present and report to customers, stakeholders, and internally.
• Representation: Represent the business at forums and events.
• Team Utilization: Ensure optimal billable and productive utilisation of team members on projects.
• Revenue Opportunities: Assist in achieving revenue opportunities through change control.
• Marketing Participation: Participate in marketing activities and company meetings.
• Team Training: Train, develop, and manage implementation consultants.
• Ethics and Diversity: Promote ethics, integrity, and diversity within the team.
• Open Communication: Encourage open communication and responsiveness to feedback.

• Consultancy Role: Act as an implementation consultant on projects.
• Workshops: Lead configuration design workshops and provide system expertise.
• Customer Support: Support customers during the go-live phase and resolve issues.
• Review Meetings: Conduct regular review meetings with consultants.
• Customer Collaboration: Collaborate with customers to understand and meet their needs.
• Solution Utilization: Ensure solutions are understood and utilised by customer teams.
• Product Updates: Stay updated on product changes and enhancements.
• Innovation: Contribute to developing new product ideas and service offerings.
• Deputize: Deputize for the Head of Implementation Services when needed.
• Issue Management: Communicate assignments and manage issues efficiently.
• Collaboration: Encourage collaboration and focus on project priorities.
• Performance Maintenance: Maintain performance under challenging circumstances.
• Team Motivation: Motivate and clarify priorities for the team.
• Process Management: Implement clear processes for managing performance.

• Profitability: Enhance the profitability of System C's customer projects.
• Team Capability: Build and scale team capability to meet business goals.
• Resource Management: Identify and manage resources to meet future team objectives.
• Collaboration: Foster team collaboration to achieve business goals.
• Best Practices: Develop and evolve best practices and implementation methodologies.
• Methodology and Training: Ensure methodologies and training approaches suit both large and small projects.
• Service Development: Identify and develop new delivery services across product offerings.

• Communication: Ensure consistent communication with customers and internal stakeholders.
• Relationship Building: Develop and maintain constructive relationships with key stakeholders.
• Collaboration: Work closely with business specialists to deliver successful projects.
• Strategic Support: Support the Technical Consultancy Leadership Team in achieving strategic objectives.

• Leadership: Exhibit leadership behaviours in line with System C's ethos.
• Team Development: Encourage, support, and develop team members to ensure satisfaction.
• Line Management: Manage team members, including conflict resolution, career management, and recruitment.
• Training Strategy: Develop and implement effective team and individual development training strategies.
• Reporting: Ensure timely and accurate reporting across team resources.
• Issue Resolution: Prioritize and resolve escalated issues.
• Customer Satisfaction: Work with the technical consultancy team to ensure customer satisfaction and provide regular feedback.

• Project Delivery: Deliver successful customer implementation projects on time, within budget, and to scope.
• Team Leadership: Motivate and lead teams effectively.
• Business Vision: Identify and implement necessary changes with a strong business vision.
• Relationship Management: Manage complex relationships with customers, partners, and internal teams.
• Team Contribution: Act as a key member of the implementation team.
• Problem-Solving: Quickly understand context, identify blockers, and remove them.
• Process Improvement: Influence and improve processes to ensure value.
• Communication: Deliver concise and accurate information verbally and in writing.
• Collaboration: Collaborate with colleagues to achieve organizational goals.
• Time Management: Prioritize workload and manage time effectively.
• Cross-Cultural Effectiveness: Work effectively across geographies and cultures.
• Resilience: Demonstrate resilience, tenacity, and a proactive attitude.