Non Technical Trainer

This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor

• Facilitate New Hire and Continuous instructor-led and virtual non-technical training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
• Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices
• Support the Content Development team with reviewing training material, as needed
• Partner with Managers and Coaches to identify and train for skill gap development of employees
• Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
• Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
• Share best practices with Non Technical Training peers
• Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability
• Extensive customer service expertise with coaching and training experience
• Strong facilitation, coaching, stakeholder management and interpersonal communication skills required.
• Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role.
• Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
• Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport
• Tech savvy – able to expertly use a full suite of office and learning technologies