Medical Receptionist

Main duties: Opening and closing the premises Monitoring the Practice appointments system. Receiving patients on arrival in a courteous and efficient manner Courteously deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact Care Navigation to signpost patients to receive the best care Issuing repeat prescriptions, sending electronic prescriptions, also sending tasks with prescription queries to Dr s for action Receiving messages and liaising with Drs, Nurses, Pharmacists, and other attached staff Processing and distributing incoming (and outgoing) mail.

Maintain files of administrative information, reports, correspondence, photocopying of medical records as required and insurance documents To support and assist all members of the practice team, to help provide a well organised office and reception in the practice, making effective use of resources available To maintain strict confidentiality at all times and be aware of health and safety / fire procedures To undertake any training necessary to keep up to date with current policies and procedures Flexible to work extra to cover for holidays, sickness and other absences Willingness to adopt and contribute to new processes Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager This job description is not exhaustive, and you may be asked to perform other duties considered necessary to ensure the practice runs smoothly.

Confidentiality: In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and to the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights