Customer Care Administrator

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

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Job overview

We are delighted to be able to offer a Customer Care Administrator position working for Northumbria Primary Care (NPC) Lintonville. The successful post holder will be required to work from our Lintonville surgery

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.

The hours will be varied between 08:00 and 18.00 Monday - Friday.

This position will be based at Lintonville Surgery . There is the requirement to be able to support other NPC practices during periods of absence. The successful candidate will be providing a high level of customer service to patients of NPC practices.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

• To provide a high standard of customer care to patients, relatives & visitors.
• To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes.
• Ensure all inpatient records are updated on EMIS or SystemOne as appropriate.
• Keep nursing and medical staff informed of patients waiting to be assessed, waiting times.
• On going training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system.
• Provide support & advice to new members of staff during EMIS or SystemOne
• Ensure that all stationary & clinical stock levels are maintained.
• Provide comprehensive administration service to GP’s and other health care professionals across the group.
• The job requires a broad range of tasks and offers general admin and secretarial support to the team. These include managing correspondence, taking minutes of meetings, secretarial duties,

nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

Working for our organisation

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

• To answer telephone calls & respond to all enquires directing the public as appropriate.
• To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
• To provide admin support to nursing & clinical staff.
• To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
• To provide nonclinical advice to patients, relatives, the public and internal & external agencies.
• Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
• To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
• To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Person specification

Qualifications / Professional Registration

• NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

Experience and knowledge

• Child Protection training
• NSTS Training
• ECDL
• Basic Life Support, Moving & Handing & Fire training.

The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

Certificate of Sponsorship

Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.