Customer Service Advisor February

• Typical shift pattern is a 3-week rotation:
• Week 1: Mon
• Off, Tues - Off, Wed
• Off, Thu - Night, Fri
• Night, Sat
• Night, Sun
• Night
• Week 2: Mon
• Off, Tues - Off, Wed
• Off, Thu - Off, Fri
• Off, Sat - Day, Sun
• Day
• Week 3: Mon
• Night, Tues
• Night, Wed
• Night, Thu
• Off, Fri - Off, Sat
• Off, Sun - Off
• As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call logging software
• Assign calls to relevant support teams
• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure