Office Manager 'London'
About Steer
We are Steer and we help people, places and economies thrive. Steer is a global employee-owned business consultancy specialising in transport, cities and infrastructure, with over 530 staff in 24 offices around the world.
We have an enduring commitment to generate success for our clients, for ourselves and for the communities which we support. A commitment that ultimately improves the way people live, work and travel.
At Steer UK, our consultants work to improve the outlook of our region, ensuring that our clients keep social and environmental impact in mind as they conduct their operations. We believe that actions speak louder than words, and therefore have annual measurable targets across all social impact areas, particularly DEI and sustainability.We have also committed to successfully operate as a Net Zero Carbon company by 2025, participating in the UN’s Global Compact.
For further information on Steer, please take a moment to review our website We are seeking a dedicated and experienced Office Manager to oversee the maintenance and operations of our facilities, ensuring a safe, clean, well maintained and sustainable office environments.
The Office Manager will be responsible for the overall management of building and facility operations, including maintenance, safety, security and environmental management. This role requires strong interpersonal and communication skills, technical knowledge, and the ability to manage multiple projects simultaneously.
The Office Manager will be responsible for overseeing the daily operations of the office, managing administrative staff, and ensuring that office processes run efficiently. This role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.
About the role
Key Accountabilities and responsibilities
Below is the list of core activities associated with this role. Additional activities and/or responsibilities may be assigned from time to time; however, these core activities are consistent with the role title and role in the organisation.
Core Activities- Manage and oversee daily facilities, health and safety, and environmental (FHSE) related activities within the office(s) of responsibility.
- Coordinate activities and operations to ensure efficiency and compliance with company policies, regulatory and management system (EMS, HSMS) standards.
- Maintain Building Management relationships to ensure expected standards are delivered including the chairing of monthly building management including the chairing of monthly meetings.
- Take a proactive role in ensuring local compliance with health and safety policy and best practice (e.g. acting as Fire Warden, First Aider, Sustainability champion and Wellbeing champion).
- Co-ordinate office maintenance and repair of buildings, equipment, systems and furniture.
- Implement new facilities management processes.
- Deliver health safety and environmental improvements and corrections as a result of internal and external audits.
- Identify and manage supply suppliers and service providers to ensure quality, value for money and sustainability.
- Conduct regular inspections of facilities to identify and resolve issues.
- Maintain records relating to building maintenance activities.
- Maintain asset management for starters, leavers (keys, cards, passes, DSE equipment)
- EMEA DSE Assessment coordination and actions
- Conduct new starter FHSE tours, mange records for internally delivered FHSE training and coordinate external FHSE training is needed.
- Oversee all environmental and social initiatives within the office(s) of responsibility.
- Provide Facilities employee and client services including:
- Meeting and greeting of guests and co-ordination of and provisions for meeting rooms
- Processing of incoming calls including taking messages as required
- Outgoing / incoming postal and deliveries requirements
- Work closely with UK Facilities FHSE Business Partner in delivery of the department Business Plan and to ensure that high standards of FHSE are maintained.
Work-life balance
At Steer, we believe that a healthy work-life balance is paramount to long term success, which is why all employees seeking a full-time opportunity are encouraged to spend 60% of their time either in office or on-site with clients and why we aim to keep our employee’s typical work week to 37.5 hours, reflective of client needs. Hours, expectations, and exemption status will be determined for any applicant seeking a part-time opportunity.
Compensation
Steer is committed to ensuring that all its employees are compensated a fairly and at a competitive rate. All initial compensation, regardless of location, may be subject to change as skills, abilities, internal equity and geographic location are taken into account.
In addition to base salary, all employees will be eligible for an annual discretionary performance bonus. Please review the benefits section for more information on total reward.
Steer reserves the right to ultimately pay more or less than the posted range and offer additional compensation.
Requirements
Core competency expectations
Effective Communications- Communicates and networks effectively.
- Understands the impact of their behaviour on others and recognises the need for different communication styles.
- Actively listens to others views and responds appropriately.
- Writes and presents information clearly, succinctly and accurately.
- Stakeholder Relationships
- Builds strong relationships with stakeholders to understand and anticipate needs.
- Contributes effectively to requests.
- Creates opportunities through delivery of excellent service.
- Able to self-motivate and see work completed on their own initiative.
- Accepts and achieves goals with enthusiasm.
- Manages and prioritises delegated tasks appropriately.
- Delivers good quality work within set timelines with little correction.
- Sets high standards for own performance and engages with people effectively.
- Effectively manages and prioritises own time.
- Embodies the Steer values and sets appropriate standards of behaviour for self and others.
- Takes responsibility for own actions and continuously strives for excellence in all aspects of work.
- Visible within the department and organisation showing an enthusiastic and positive perspective.
- Contributes positively to Group initiatives, suggesting ideas for improvement.
- Takes responsibility for own development and future role within Steer.
- Can adopt a flexible working style, helping others within and outside the immediate team.
Background Experience
Below are suggestions of the qualifications and experience required to perform the work activities above. It is possible job holders will bring a different mix and additional experience to that described.
Person Specification
Qualifications, Training, Experience
Essential:
- Proven experience in Facilities Management / Office Management role
- Knowledge of Facilities, Health Safety and Environmental systems and procedures
- Good knowledge of Microsoft packages (Word, Excel, Power Point, Outlook)
- Good knowledge of customer service / support services
- Excellent time management skills and ability to multitask and prioritise work
- Attention to detail and problem-solving teams
- Strong organisation and planning skills
- Excellent written and verbal communications
- A creative mind with an ability to suggest improvements
- Understanding of Health, Safety and Environmental Management systems (ISO 45001, ISO 14001) *can provide
Benefits
We offer a competitive package of benefits including private medical insurance and health screening, life assurance, group income protection, company pension scheme, EAP, ability to buy and sell annual leave days, Season Ticket Loan, a group Share Incentive Plan, up to 5 days for volunteering activities and a discretionary bonus scheme based on annual compensation (dependent upon individual and company performance).
Additionally, we offer 25 days annual leave, plus the 8 bank holidays and the ability to buy and sell leave in the year to give extra flexibility.
Steer is an equal opportunity employer and welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status.Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, now or throughout your employment, please let us know.
In our commitment to inclusivity in the workplace, Steer has welcomed the creation of various Employee Resource Groups, dedicated to ensuring the support, progression, and well-being of all employees. For more information, check out our social responsibility page Our social responsibility | Steer (steergroup.com).
We understand that some may be dissuaded to apply based off their compatibility with the job description. That being said, we understand that not everyone is a perfect match on paper and encourage anyone to apply regardless of how much their work experience directly relates to the job description.
Part-time and flexible working applications will be considered.