[ref. u69505501] General Manager

Role overview

delivery of exceptionally high quality customer service.

• Be solely responsible for delivering all aspects of the Operational and Budgetary management of the development, including the

• Ensuring the smooth running of the building and that all the resident services are carried out to a high standard
• Provide inspirational leadership to a highly motivated team that are committed to working within a culture of continuous

• Managing and creating the budget for the building, ensuring the operation is run both efficiently and effectively.
• Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.
• To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and

• To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for

• Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service

• To recruit, develop and retain talent by promoting peak performance through effective people management, embracing the

one-to-one and review process

• Comparable Property Management experience within Residential or Hospitality
• Good understanding and practical experience of H&S and building management
• Experience of managing budgets
• Strong communication, influencing and relationship skills
• Excellent people management skills and experience of managing large teams
• Experience developing high performing teams in a fast paced demanding environment
• Outstanding customer service standards
• The ability to work proactively and to use initiative in a highly competitive and dynamic environment
• High levels of energy, drive, enthusiasm and passion for developing themselves and supporting their team

• Health and Safety qualification.
• ARLA Qualification
• IRPM foundation level qualification (or willingness to work towards)

truly engage with the customer.

the recruitment process.