Support Analyst
Blackburn
Support Analyst
- £25,000 - £30,000
- Blackburn - hybrid working (3 days on-site)
Our client based in Blackburn is looking for a Support Analyst to join their growing team where you and acting as the first point of contact for their customers. The office is based in Blackburn but the client will be relocating their offices to Bolton towards the end of the year.
The role will involve configuring databases, offering training and support to the clients and offering account management services.
Key responsibilities:
- Respond to customer inquiries and provide technical support
- Working on a variety of software related queries
- Document customer interactions and feedback accurately in the support systems
- Work closely with cross functional teams and enhance the overall customer experience
- Contribute to team knowledge sharing and process improvements
The following skills and expereince will be beneficial for this role:
- Experience and understanding of software platforms with some technical background will be beneficial
- Basic technical knowledge around software
- Proven experience in a customer or client facing role
- Excellent communication and interpersonal skills
- Ability to travel to Blackburn and work in the office 3 days per week
BAE SystemsBlackburn
based systems engineering
• Configuration management of the Functional Development Team models
• Support the development of improved ways of working
• Supporting the development of processes and practices to help ensure that the various teams are working...
BAE SystemsPreston, 10 mi from Blackburn
depending on skills and experience
**What you’ll be doing:**
• Undertaking reliability and maintainability analysis and engineering tasks to influence the design and future sustainment of platforms and systems so that they are inherently supportable...
Bolton (Greater Manchester), 18 mi from Blackburn
IT Support Analyst
£31k per annum
Bolton/On-site working
An IT Support Analyst is required for our client who are based in Bolton. The successful candidate will provide front line IT support to their business users around in the UK and abroad...