Service Manager ADHD 360 - Nettleham
In your role as Service Manager, you will be expected to role model the behaviours and values of our organisation whilst demonstrating your clinical responsibilities and specialised skills as an ADHD Practitioner. This requires you to be an independent / supplementary Prescriber, supporting patients throughout their treatment pathway which will include the triage, assessment, diagnosis and where appropriate treatment of adults and or Children in the care of ADHD 360.
The Service Manager will, along with the Nurse Consultant and Clinical Director on the development of relevant services and see that they contribute to the performance of the service overall. You will be working in partnership with the Nurse Consultant and Clinical Director, to ensure the effective provision of high quality, safe services, against agreed outcome measures, service level agreements, and activity.
Essential Duties and Responsibilities Manage, engage, support, and develop high performing teams including the Line management of Team Leads Oversee performance management of clinical staff Key point of contact for risk and safeguarding concerns that are escalated to Team Leads Oversee the recruitment of the clinical workforce To provide operational leadership for the Service with Deputy Clinical Director (Dep CD) to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial targets.
To provide strong visible, inclusive and compassionate leadership across the Service. To constantly review and improve the service, taking into account local and national guidelines and guidance from professional leads To ensure that effective strategies are in place for the Service and that key elements of the service are joined up with the Clinical Director and Dep CD Deputise for Dep CD as required To work in conjunction with Operations Team to introduce systems that ensure the collection and analysis of complex data for continuous performance measurement of services within the Service.
(assessment, fulfilment) Share responsibility alongside the Dep CD for the performance management of the service, and contribute towards performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales.Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely. Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services.
Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from Dep CD and colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned.
Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions. Contribute to the development and management of a Service Risk Register. To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets.
Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure that staff in your teams are fully aware of the implications and can contribute effectively to service improvement. Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate.
Ensure supportive staff management arrangements are in place and carry out Appraisals and 6 CCE for direct reports. Ensure all staff in sphere of responsibility have specific objectives and effective personal development plans including identifying the learning and development needs of individuals.
Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Responsible for ensuring identified training and development is undertaken appropriate to the postholders role. In addition to your Service Manager role, you will be required to meet the requirements of the ADHD Practitioner Job description as outlined below: Assessments for people with ADHD, considering differential and/or co-occurring conditions to make diagnostic decisions.
You will practice as a non-medical prescriber (independent/supplementary prescribing) to develop and implement treatment and titration plans, ensuring physical observations are obtained and reviewed. You will support the patient throughout their treatment journey, conducting regular follow ups for adults and/or children under your care until they have reached stability and optimisation.
Perform patient risk assessments and review safeguarding needs in conjunction with treatment strategies during the patient journey. Responsibility for ensuring that the prescription is written as per legal requirements for controlled and non-controlled drugs Maintain accurate and timely client records on Chrysalis and associated clinical templates, adhering to professional requirements for accurate record keeping, and the recording of prescriptions in accordance with ADHD 360 policy.
Demonstrate a clear understanding and adherence to security in relation to prescription security and management. You will be responsible for recognising and reporting clinical Incidents and near misses to support the culture of continuous learning and improvement.Qualifications and Experience Qualified nurse, current UK registration and PIN with the NMC, Pharmacy Practitioner with GPhC registration, Medic on GMC Register without practice restrictions (Essential) Qualified Medical or Non-medical Prescriber (NMP) with current registration (Essential) Specialist ADHD Nurse/ Pharmacist with experience (Desirable) To work unsupervised and independently within the NMC Code of Professional Conduct, or GPHc Standards.
(Essential) Expert level of understanding of the pharmaceutical treatment options for ADHD (Essential) Experience managing and supervising staff, including dealing with organisational change, conflict management and performance management. (Essential) Experience of participation in Clinical Governance processes including Clinical Audit, prioritising patient safety and quality.
Previous experience in a managerial clinical post (essential) Demonstrable Skills: Demonstrable ability to connect with and provide support for children and/ or Adults Familiarity with EPR systems Willingness to learn and follow clinics standards of practice Excellent communication skills, ability to communicate effectively with staff and patients Sufficient IT skills to be able to undertake a remote post with virtual assessments Ability to work alongside others within a multi-disciplinary team setting.
Professional approach consistent with regulatory body expectations Excellent time management and ability to manage own workload Safeguarding Responsibilities ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults.Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms.
All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy.
Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.