Customer Service Advisor

Join Our Team as a Senior Customer Advisor at Lloyds Banking Group!

office

About the Role: Are you passionate about delivering excellent customer service? Do you thrive in a dynamic

handle complex enquiries and perform essential administrative tasks.

• Handle customer queries with empathy and a commitment to resolving issues at first touch

• Provide critical services, ensuring customers feel valued and supported.
• Act with skill and diligence, treating customers sensitively and helping them move forward

• Collaborate closely with colleagues to foster a caring and supportive work environment.
• Identify and suggest improvements to enhance customer journeys and experiences.

• A passion for delivering excellent customer service and putting customers first.
• Ability to establish rapport quickly and provide a high level of customer experience.
• Empathy and prioritization of vulnerable customers' needs.
• Adaptability to change and a commitment to personal development.
• Attention to detail and the confidence to suggest improvements.

• Be part of a team that values your contributions and supports your growth.
• Enjoy a hybrid work style that offers flexibility and work-life balance.
• Benefit from comprehensive training and continuous development opportunities.
• Work in a modern, dynamic office environment in the heart of Edinburgh.

• Screening call with your BA representative
• Online registration (personal details, career history, CV upload, and relevant questions)
• Situational behavioural/judgement testing (11 questions)
• One-way competency-based interview (6 questions via video link)
• 15-minute Microsoft Teams interview with Lloyds
• Pre-offer and vetting process

customers!

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