Compliance Manager Global Solutions and Risk Compliance GSRC

• ICP
• Dalian branch
• J15Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington.

Since 1995, Amazon has focused on being /"the world/s most customer centric company./" Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners).

World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform.The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance.

We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon/s product listings follow regulatory and legal compliance guidelines.Key job responsibilities include, but are not limited to:Own business metrics and processes, aligned with business goals; Implement KPIs (Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements.Contributes to goal settings for direct team members in lines with process goals.Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews.Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required.Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams.Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance.Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience.Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary.Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans.Ensure direct team members adhere to their schedules by accurately tracking their activities as productive or non-productive.Additional responsibilities may involve taking part in analyzing data trends for planning for the program.

• Graduate in any stream• Experience: Minimum 4 years in managing people, interacting with customers or stakeholders• Minimum 2 years in independently managing a function• Responsible for performance and development of a downstream team of at least 15 to 20 people in operations• Strong Analytical ability with good verbal and written business communication• Excellent written and verbal communication skills in both Japanese and English PREFERRED QUALIFICATIONS
• Overall work experience of minimum 6 years• Strong Data Analytical ability Good in verbal and written business communication• Master of Business Administration from tier 1/tier 2 college Lean Six Sigma Green Belt/ Black Belt PMP/Prince CertifiedOur inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.