Urology Cancer Support Worker

Detailed job description and responsibilities Communication and working relationships Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity Ability to deal with complex and difficult situations and handle difficultquestions Demonstrate an awareness of limits of practice and seek appropriate supportand guidance Actively engage with the key voluntary sector and community stakeholder Provide sensitive support and guidance to individuals who contact the department Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required Assist in the triage of incoming phone calls and drop ins.

This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings Key relationships will be with: o Patients and Carerso Primary Careo The local community/publico Lead Cancer Nurseo Cancer Services Managero Consultants and other medical/nursing staffo Cancer Nurse Specialistso The Lodge Cancer Support and Information Centre staffo Wider Cancer Services Teamo Community teams and serviceso Trust administrative staffo Lodge volunteers