Community Co-Ordinator
Job overview
The Band 3 Community Coordinator provides support to the wider community team by processing and organising patient discharges on a daily basis, ensuring patients receive seamless care by ensuring appointments are made using the digital system and dealing with patient enquires.The Community Coordinator serves as a point of contact/support for women and their families and they provide appropriate information and, where necessary, signpost to wider support organisations.
The post holder will demonstrate effective application of problem solving and planning skills and a broad skill base related to their practice. They will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels.Knowledge of Microsoft Office, Word and Excel are essential.
The post holder will be based primarily at the Bedford Community Hub, however, may be expected to travel to Bedford Hospital and other Community Hubs as part of the role.
Main duties of the job
To take responsibility for the day to day organisation of the community discharges.
Ensuring data is entered on to the electronic workbook and ensuring all staff are aware of their workload for the day.
Having an oversight of the workbook, ensuring this is kept up to date and follow up appointments are in place for all women.
Ensuring clinic lists are kept up to date and changes made when requested to do so.
To make appointments in line with agreed care pathways and guidelines.
To follow up on women who DNA, in line with agreed care pathways and guideline.
To receive telephone calls and action these appropriately, escalating to a midwife when required.
To access and action messages left by patients on a daily basis.
Ensure effective communication with colleagues, women and their families.
To support the wider community team with ordering or arranging repairs of equipment.
Liaise effectively with the clinical teams within the Maternity services
Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
Management of monthly returns including mileage forms, expenses and ensuring any patient referrals are actioned including teenage pregnancy forms, smoking cessation and referrals into the tongue tie service.
To escalate any urgent problems to the Midwifery Leads and Service Managers
Undertake necessary training as and when required by the Trust.
To work flexibly between the Community Hubs and Bedford Hospital site as required
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required.Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further information on the role and responsibilities.
Person specification
Qualifications
Essential criteria- NVQ level 3 or equivalent
- 5 GSCE or equivalent including maths and English
Experience
Essential criteria- Administrative experience
- Experience working in customer/patient facing role
- Knowledge of patient records systems/databases with proven experience over 2 years
- Experience of working in a confidential environment
- Previous NHS experience
- NHS administrative experience
- Use of NHS IT systems
Knowledge
Essential criteria- Advanced keyboard skills
- Knowledge of confidentiality and data protection issues
- Ability to work in a high pressured environment
- Knowledge in Microsoft Office Packages
- Knowledge of clinical systems
Skills
Essential criteria- Ability to adapt to change within a working situation
- Well-developed inter-personal skills – able to converse in a positive manner at all levels
- Ability to organise and prioritise own workload
- Able to work flexibly to meet the demands of the role.
- Able to communicate in a second language
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.