Customer Service Planner

What you will do

The successful candidate will coordinate the end-to-end delivery of projects, ensuring milestones and deadlines are met, and customer expectations are exceeded.

• Competitive salary
• 25 days of paid holiday + Bank Holidays & sick pay
• Comprehensive benefits package, including pension, life assurance, employee assistance program, and referral scheme
• Employee discounts on high street brands, cycle-to-work scheme, and Johnson Controls security products
• Extensive product and cross-training opportunities with outstanding resources available
• A supportive and collaborative team environment
• Clear career development paths, including opportunities in Customer Service
• Commitment to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

• Build and maintain strong relationships with customers, installation engineers, and managers through effective communication.
• Prepare and manage installation schedules and programs.
• Negotiate with suppliers and coordinate the delivery of materials and equipment.
• Plan and allocate manpower efficiently for a team of engineers.
• Provide fast and accurate updates to engineers and customers.
• Monitor installation progress to ensure schedules are met and downtime is minimized.
• Maintain up-to-date and complete installation documentation.
• Assist in scheduling subcontractors to ensure smooth project execution.

What we look for

• Customer service experience
• Strong organizational skills
• Proficiency in Microsoft Office and other PC applications

• Experience in scheduling and coordinating field-based engineers or a similar role
• Knowledge of the security systems industry or construction/facilities industries

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