Senior Solutions Architect - ServiceNow (Hiring Immediately) - ref. d79315103

Job Description:

You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a “simple, streamlined, and scalable” approach.

• 8+ years of experience in ServiceNow solution architecture, product design, and implementation.
• Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
• Deep knowledge of ServiceNow’s key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation).
• Knowledge of ServiceNow’s UX frameworks, AI-driven experiences, and process automation capabilities.
• Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.
• Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions.
• Experience in streamlining workflows to improve end-user adoption and business efficiency.
• Nice-to-Haves:
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
• Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.

• Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals.
• Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach.
• Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement.
• Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability.
• Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility.
• Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation).
• Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation.
• Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value.

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.