Business Support Advisor/Customer Service - Part Time

placeSheffield calendar_month 
Business Support Officer / Customer Service
  • Job Type: Part-time, Temp to Perm
  • Location: Sheffield
  • Hourly rate: £13.62 PAYE
  • Schedule: 22.5 hours per week, Wednesday to Friday

We are seeking a Business Support Officer to join our local authority team in Sheffield. This role is crucial in supporting smaller businesses looking to scale up. You will act as a first point of contact, referring clients to business advisors and facilitating workshops.

Day-to-day of the role:

  • Serve as the first point of contact for businesses through call centre operations and direct landline communications.
  • Refer clients to business advisors and facilitate their participation in relevant workshops.
  • Manage calls and client interactions using the Storm telephone system.
  • Perform administrative tasks primarily using Excel and the CRM system.
  • Ensure accurate recording and handling of all client information.

Required Skills & Qualifications:

  • Experience in customer service, preferably in a call centre / call handling environment.
  • Proficiency in using telephone systems.
  • Strong skills in Microsoft Excel.
  • Excellent communication skills, with a polite and professional phone manner.
  • Ability to accurately record and manage customer information.
  • Must be available to work on a set schedule from Wednesday to Friday, with a hybrid working arrangement.

Benefits:

  • Competitive salary.
  • Hybrid working model, allowing flexibility.
  • Modern office environment near Electric Works Train Station.
  • Opportunity for permanent employment after the initial 2-month period.

To apply for this Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

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