Customer Service Advisor - Wolverhampton
Group International Limited Wolverhampton
Overview
We are looking for a Customer Service Representative to join the team at Group International Ltd. We are a wholesale and retail bullion dealer based in Wolverhampton, operating leading websites for buying and selling precious metals. With over 20 years’ experience of supplying the finest quality precious metal products to investors and collectors from our world-renowned partners, we are a family run business, well known and respected within our industry.Visit our websites for more information: www.thegoldbullion.co.uk, www.cashforyourgold.co.uk.
The Role- Deal with calls and emails from our UK customers
- Provide assistance and information on products, prices and availability to customers
- Receive and process orders
- Ensure high levels of customer satisfaction through excellent sales and after sales service
- Meet and greet customers booked via appointment
- Process and pack orders
- Receive and process deliveries
- Deal with scrap precious metal receipts, test using the latest XRF equipment, value items and purchase
- General housekeeping tasks such as filing, data entry, and stock taking
- General administration tasks and provision of cover for absent colleagues as the business requires
- Well developed listening and verbal communication skills for effective interaction with members of the public and staff at all levels
- Excellent telephone skills
- Proficiency in English
- Proficiency in Maths
- Ability to retain knowledge and give advice and guidance about a range of different services
- Positive outlook and an enthusiasm for communicating the services offered by the company
- Flexibility to adapt to changing workload demands and new organisational challenges
- Ensure accuracy and confidentiality of information produced within the company
- Knowledge and experience of information technology including emails, Microsoft Word and Excel, and database usage would be advantageous
All trade specific training will be provided
Forward CV to anita@groupinternational.com
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