Technical Service Assistant

Kepak McIntosh Donald are a globally recognised brand and the largest red meat producer in Scotland; raised on open pastures, sourced from local farmers and hand-selected by our master butchers, we produce beef and lamb products with integrity and unmatched quality assurance.

We are looking for Technical Services Assistant, to join our team at Kepak McIntosh Donald in Portlethen.

In this role you will be responsible for the management of Site Quality Assurance systems and ensuring that they meet customer, business, legislative and relevant accreditation body standards.

As Technical Services Assistant you will also be responsible for the following:

• H.A.C.C.P / T.A.C.C.P / V.A.C.C.P Systems: to facilitate and advise the site teams in development, implementation, control, monitoring, verification, validation and review of the site’s H.A.C.C.P food safety system, T.A.C.C.P & V.A.C.C.P food defence systems.
• Ensuring all technically controlled & due diligence documentation for the site is created, maintained and distributed in line with site practices and protocols.
• Co-ordination and maintenance of the site’s internal auditing system, and monitoring compliance in accordance with the system.
• Undertaking internal audits, monitoring and verifying the internal auditing process to ensure compliance to the relative requirements by customer and industry standards.
• Facilitation and support of customer / 3rd party audits and visits.
• Receiving, tracking and completion of customer complaints/non-conformances, distributing to relevant teams/departments to support investigation and co-ordinating responses.

• Degree in relevant subject such as Food Science desirable
• Competent in the use of Word and Excel & Microsoft Office suite products
• Knowledge of BRCGS and relevant customer standards in order to join the site’s H.A.C.C.P team.
• Previous experience in a similar role is essential, with a strong focus on food safety and quality within a food manufacturing environment.
• Previous experience working in a high-volume meat processing factory highly beneficial
• A good working knowledge of customer codes of practice advantageous
• Ability to communicate well in written and oral form with multi-nationals on all levels
• Professional approach, strong influencing skills
• Meticulous attention to detail
• Commitment to good practice
• Sound understanding of integrity and compliance to food safety and hygiene requirements
• Passionate about customer service
• Manual handling ability and awareness, able to work in chilled environment
• Consistent approach and strong work ethic
• Able to work under own initiative and as part of a team
• Adaptable to change and production demands
• Ability to work effectively and confidently under pressure
• Ability to multitask and work under own initiative to deliver to deadlines

• 25% Discount in our Butcher Shop
• Company Pension
• Death in Service Benefit
• Employee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brands.
• Refer a Friend Scheme - Get up to £500 for successfully referring a friend or family member to Kepak Group.
• Bike to Work Scheme - You can buy a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income – meaning you pay less tax!
• Subsidised Canteen - Our on site canteen is serving multiple hot food options during the day
• Free Car Parking - Our Kepak site has a dedicated staff car parking facility which is free to use for all of our colleagues.
• Long Service Awards - We recognise, acknowledge and award the dedication and valuable contribution of long serving employees
• GroceryAid Employee Assistance Program - Providing emotional, practical and financial support for all Kepak colleagues.

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