[ref. f07928402] IT Systems Administrator
Brandesburton
Your new company
Are you a skilled Systems Administrator looking for an exciting opportunity? Our client, a leading construction company, is seeking a talented individual to join their dynamic team.
Your new role
As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 3rd line ICT support to the business.- Perform in-depth diagnostic tests and troubleshooting including root cause analysis to identify customer issues and determine resolution pathways
- Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolution(s) found, contributing to the Solutions Database
- Maintain the customer service levels as offered in the enterprise Service Level Agreement (SLA)
- Assist with the configuration, administration and management of servers, operating systems, applications, networks (LAN and WAN) and telecommunications infrastructure
- Assist the IT Support Technicians in resolving user support requests and acting as 3rd line support for these services and support requests
- Attend educational programs, workshops and seminars to stay abreast with developments in the ICT industry
- Contribute to strategic projects as identified by the Infrastructure & Security Manager
- To be able to have flexibility with varying day-shift patterns.
- Minimum of 2 years’ experience in a similar role
- A Computer Science or related degree or qualification, or relevant work experience
- Customer focused with excellent interpersonal and communication skills
- Hands on, flexible and pro-active approach with a willingness to learn and share knowledge with colleagues
- Flair for problem solving and a methodical approach to issue diagnosis
- Well organised with excellent time management skills and the ability to work with minimal supervision
- Excellent knowledge of Windows Operating Systems (Client and Server) including builds, upgrades and maintenance
- Knowledge of Windows Server usage functions – IE: Active Directory, Group Policy, and WSUS
- Knowledge of Microsoft 365 services – IE: Entra, SharePoint, Exchange, Teams
- Excellent knowledge of mobile device and application management across Apple and Android platforms
- Good understanding of Hypervisor technologies, specifically VMware
- Good understanding of networks (LAN, WLAN and WAN) and network services and configurations including DNS, DHCP, VPNs, VLANs and Firewalls
- Full driving license and access to own transport
- Experience with security management solutions, including endpoint protection
- Experience with VoIP telephony systems
- Full-time, on-site role for the first 6 months. After that, enjoy the flexibility of working from home one day a week.
- Annual bonus scheme of up to 12.5% (Dependent on achieving business and personal KPIs)
- Employer pension contribution of 10%
- 25 Days Holiday
- Annual Pay Review – Min of 3% Increase
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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