Member Support Administrator
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
A unique and exciting fixed term secondment opportunity has arisen for an exceptional individual to be appointed as a Band 4 Member Support Administrator.
This is a part time (0.8 WTE) post available as a fixed term contract or secondment for 2 years.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
his role will suit a self-motivated individual who can work under their own initiative under general oversight and direction from the line manager, and display a high level of tact, diplomacy and emotional intelligence
This role will require collaborative working with a range of stakeholders internal and external, though primarily with Research Ethics Committee Chairs and members and staff from Approval Operations.
The post-holder will be required to undertake significant levels of routine administrative procedures with a high level of attention to detail and accuracy.
Main duties of the job
The key duties as follows:
- Receiving and managing sensitive and confidential personal information relating to applications for Research Ethics Committee membership and the payment of expenses to volunteer members.
- Liaising with Research Ethics Committee Chairs, Health and Care Research Wales and Health Research Authority staff relating to interview panels.
- Communicating with operations staff, volunteer members and Research Ethics Committee Chairs in relation to booking travel, venues and catering as required.
- Liaising with finance team, members and Chairs regarding expenses
- Keeping a strong customer service focus at all times
- Attention to detail in the preparation and booking of meeting rooms including setting up of VC equipment on behalf of office staff, volunteer members and external stakeholders
Working for our organisation
This is a Health and Care Research Wales post, hosted by Powys Teaching Health Board.
Health and Care Research Wales is a networked organisation, supported by Welsh Government, which brings together a wide range of partners across the NHS in Wales, local authorities, universities, research institutions, third sector and others.
Health and Care Research Wales works in support of Welsh Government’s overarching goal which is to ensure that today’s research makes a difference to tomorrow’s care.
Its mission is to promote, support and provide collective oversight of health and social care research in Wales. Ensuring it is of the highest international scientific quality, is relevant to the needs and challenges of health and social care in Wales and makes a difference to policy and practice in ways that improve the lives of patients, people, and communities in Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Person specification
Qualifications
Essential criteria- High level secondary education e.g. A Level (English / Math / ICT)
- NVQ level 3 in administration or similar, or have equivalent demonstrable experience
Knowledge
Essential criteria- Understanding of the Health and Care Research Wales / HRA role and remit
- Good knowledge of a range of administrative procedures and systems
- Knowledge and understanding of data protection and confidentiality legislation
- Ability to plan and organise effectively
- Strong communication and influencing skills at all levels. Ability to communicate complex information in a diplomatic and effective manner
- Well organised and able to manage competing priorities to tight deadlines, including ability to resolve problems
- Self-motivating and ability to act on own initiative, ability to work independently and to deadlines whilst producing high quality and accurate information.
- Good level of IT literacy, ability to administer Microsoft applications (Word, Excel, Outlook, PowerPoint) and support other users
- Ability to demonstrate assertiveness, diplomacy and maintain a high degree of confidentiality at all times
Experience
Essential criteria- Experience in a busy office environment and preferably within the NHS or other public sector organisation.
- Experience of forward planning, organisation and prioritising work
- Experience of creating office systems
- Experience of being a self-starter and working at this level with minimal supervision
Analytical Skills
Essential criteria- Ability to analyse and interpret written procedures
- Ability to summarise complex information and disseminate to others
- Ability to work to frequent deadlines
- Ability to make judgements
- Ability to manage a workload with competing priorities, responding quickly and flexibly to changing demands and ability to make judgements on actions required
- Excellent oral and written communication skills
Interpersonal Skills
Essential criteria- Excellent interpersonal skills
- Negotiating and influencing. including ability to be assertive whilst maintaining a positive approach to managing workload
- Diplomacy and sensitivity
- Ability to work well with others as part of a team and at all levels in an organisation
- Knowing when and where to seek more expert, specialist advice
- Ability to work with difficult
Other
Essential criteria- Self- motivated, with ability to work on own initiative, making decisions where appropriate and organise own workload
- Flexible working approach and adaptable to change
- Commitment to team working and respect and consideration for the skills of others
- Availability for occasional travel to other locations
As a Health Board we embrace diversity and inclusion. We offer a supportive and welcoming place to work which is free from discrimination and fair in all our working practices.
We’ll value your contribution whether you’re looking for your first job, an apprenticeship, re-entering the workforce or looking for a career change. Powys Teaching Health Board warmly welcomes all.
You can complete your application in Welsh or English, it’s entirely your choice. Once you’ve applied, we will keep you updated on the progress of your application, so be sure to check your emails regularly.
Interested in working with us, but haven’t found the right job opportunity yet, or you require some guidance with your application, please contact our Resourcing Team on 01874 712580 or e-mail [email protected]. We’ll be happy to have an informal chat with you.