MOT Enforcement Delivery Team Leader
Do you have a high functioning experience of MOT enforcement?
Are you someone who always aims to deliver at high-quality as standard?
Can you coach and develop others to improve performance?
If so, we’d love to hear from you!
The successful candidate will be required to work within MOT Enforcement Delivery primarily as a people manager, leading and supporting a team of remote working enforcement colleagues. The role of their team is to assess MOT Vehicle Testing Stations (VTS) providing an impact to enable better enforcement outcomes and directly impact upon road safety.
They will lead and implement change within their teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations.
The role holder will ensure their team operate a high standard of service to ensure better enforcement outcomes working within legislative, policy and procedures. They will ensure that their team is working to intelligence led enforcement to ensure stakeholder compliance.
Responsibilities include, but are not limited to;- Ensure effective, open, and trusted communication takes place with a geographically dispersed team, ensuring regular team briefings take place and promote DVSA’s vision, strategy, and objectives.
- Drive improvements to the performance and compliance of the team, recognising and rewarding good/exceptional performance and tackling issues promptly to enable better enforcement outcomes.
- Ensure the delivery of operational targets by taking responsibility for monitoring and ensuring that the team fully understand DVSA’s operational targets and priorities.
- Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations.
- Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Case review and compliant/appeal handling.
- Providing on the ground intelligence and expertise.
For more information about the role and responsibilities please see the attached Candidate Pack.