Application Support Manager

This is a fantastic opportunity to drive performance, lead a skilled team, and collaborate with key stakeholders to deliver exceptional application support services.Must have experience in:• Managing and supporting critical hospitality applications such as Property Management Systems PMS Point of Sale POS systems, booking engines, and CRM platforms.• Overseeing integrations between booking platforms e.g., OTA, GDS and in-house applications.Key Responsibilities:• Oversee the IT application support team, ensuring efficient delivery of services.• Analyse user needs to provide proactive support and identify opportunities for improvement.• Manage release processes, testing, and department-wide communication for applications.• Ensure timely resolution of incidents and enhancement requests while adhering to SLAs.• Collaborate with cross-functional teams to implement technologies that support business goals.• Lead strategic technology planning and ensure systems align with business objectives.• Stay updated with emerging technologies and trends in the hospitality industry.• Secure data, troubleshoot system issues, and provide 24/7 application support when required.• Develop support documentation, mentor staff, and maintain strong internal relationships.Experience:• Strong technical expertise and leadership experience in application support.• Exceptional problem-solving skills and a customer-focused mindset.• Proven ability to manage multiple projects and coordinate with cross-functional teams.• Knowledge of data security and compliance within the hospitality or leisure sector is a plus.• Strong communication skills and the ability to mentor and develop teams.Why apply:• Lead a talented team in a fast-paced, exciting industry.• Opportunity to influence and optimize critical business applications.• Work in a supportive and collaborative environment.