Administrator

Administrator

Salary: £23,000

Based in Stockport

Main Purpose: Cover a range of duties across the Post-Appointment Team

Our Insolvency Client is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to expand the team to reach even more prospective consumers and continue to do what we do best; by helping people find the most appropriate solution for their financial needs.

Our client is regulated by the FCA and ensures that the highest possible standards of service are provided throughout.

• Draft statutory notices and issue reports to creditors and debtors as per the statutory requirements
• Communicating with clients via phone/SMS/email ensuring all conversations follow GDPR regulations
• Handle all aspects of IVA administration post approval
• Draft, convene and chair variation meetings when required
• Assist with case distributions as and when required
• Liaise with Distributions officer to arrange final distributions
• Deal with all aspects of property restrictions
• Manage and action specific modifications
• Monitor increased liabilities on all cases
• Deal with all aspects of property restrictions/month 54 reviews
• Any such duties that may be required by the business
• Discuss any changes to payments required with clients
• Process card payments and set up recurring payments
• Update creditor details
• Chase outstanding claims and evidence from creditors
• Assist the pre appointment with administration duties as required
• Involvement with companywide projects as appropriate Key Performance Indicators of the role
• Variation proposal drafted within 48 hours of the case being agreed as viable
• Ensure customer emails are responded to withing 48 hours
• Annual Reports drafted within 30 days of due date
• Termination reports drafted within 2 working days of being referred and identified as ready to draft
• Completion reports drafted within 2 working days of being identified as ready to draft
• Score 90% on call audits
• Score 90% on internal audits
• Attend 90% of training
• Complete 36 hours of CPD per year KPIs will be reviewed on a quarterly basis Annual staff performance development reviews (PDR) will be held and professional development plans created to encourage progression within the business